Customer Service| Technical Support | IT Support

Overview

Looking for part-time work (5 hours/day)

at $12.74/hour ($1,401.40/month)

Bachelors degree

Last Active

November 6th, 2024 (4 days ago)

Member Since

August 5th, 2022

Profile Description

IT Scope of support
• Provide evidence for IT Compliance Audit
• Active Directory User management
• Network troubleshooting, Wireless/Wired LAN or even WAN diagnostics / Printer configuration
• LAN/WAN setup including assigning static WAN IP address and assigned local IP address, DNS, and DHCP setup
• VPN setup and troubleshooting
• Remote desktop support and setup
• Device hardware and software network related troubleshooting
• Windows and Mac OS troubleshooting
• Application support
• Application quality control and documentation
• Wi-Fi connectivity troubleshooting and optimization
• Process documentation/Admin tasks
• Technical writer
• End user support for a lot of different software projects
• CRM usage and support
• MS Office, Office 365 and Google Suite
• Supported VOIP products
Customer / Technical Support Specialist scope of support:
• Supported telecommunications company via answering inbound calls, email and chat (Television, Phone and Broadband)
• Strong communication skills
• 60wpm typing speed- should be more than adequate for chat support requirements
• IVR support for VoIP products