Your Virtual EA w/ 13 years of international work experience

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

HND in Software Engineering
Bachelor of Arts in Philosophy
Int'l Computer Driving License

Last Active

November 19th, 2024 (14 days ago)

Member Since

August 3rd, 2022

Profile Description

* Personal  & Executive Assistant
* Administrative Assistant
* Personnel & Payroll Management
* MS Office Programs 
* Spreadsheet Expert 
* Email Management 
* Travel Management 
* Project Management 
* Database Management 
* Calendar Management
* Call Handling 
* Customer Service

WORK EXPERIENCES

VA Team Lead
London Fine Designs Ltd. - London, UK - February to October 2023* Manages all VAs training, progress & evaluation.
* Answer customer inquiries on Shopify & Etsy
* List & check products on Shopify & Etsy
* Reports directly to the Owner & CEO

Virtual Executive Assistant to CEO and Founder
Sales & Technology Consultants - Atlanta, Georgia - April to November 2023
* Checks incoming correspondences (email, mail, fax) and responds to clients/personal correspondences accordingly
* Keeps track of the CEO's calendar and reminds him of upcoming meeting/ appointment
* Keep important files and organize details
* Does a large number of word processing works
* Arrange & format all training materials & documents
* Coordinates with clients on the CEO’s behalf

Virtual Executive Assistant to CEO and Founder
Wealth X Taxes - Texas USA - September 2022 - April 2023
* Checks incoming correspondences (email, mail, fax) and responds to clients/personal correspondences accordingly
* Keeps track of the CEO's calendar and reminds him of upcoming meeting/ appointment
* Take Minutes of Meetings when attending meetings
* Does a large number of word processing works
* Answer the telephone and transfer to the requested/responsible person
* Make necessary outbound calls to clients/personal as needed by the CEO* Attend daily meetings
* Create workbooks for CEOs learning

Health Concierge (Task Management & Claims Processing) 
CONCENTRIX · November 2021- July 2022 
Work-at-Home, PHILIPPINES
For 3rd Largest Health Insurance Company in the US:
* Attend to member services phone calls regarding benefits, claims inquiries. appeals, disputes, process and website support
* Experience with handling different member categories including elderly, differently abled, mentally challenged and sick needing assistance with their benefits & claims
* Access, updates and document conversation and transaction to member database & system
* Reviews claims sent to be reprocessed and cross-check benefits with disputes
* Calls members regarding reworked claims and explains why it can or cannot be reprocessed
* Checks incoming correspondences (email, mail, fax) and responds to members accordingly

Subject Matter Expert (Technical Support) 
Teleperformance Philippines · October 2019 - October 2021 
Quezon City, PHILIPPINES
For Australian TELCO:
* Answer customer calls regarding accounts, services,
technical issues and general inquiries.
* Guide customer on step-by-step troubleshooting and assign technician for dispatch if needed
* Responds to customers' messages on Brand Social Media Account (through Salesforce)
* Support and guide colleagues and trainees on the process, track attendance and conduct trainings and coaching

Executive Assistant to Payroll Director and HR Manager
HR Payroll (Offshore Personnel) 
ACS Pro Global Solutions. · August 2018 - May 2019 
Bulacan, PHILIPPINES
For US based Healthcare employees:
* Answer & solve all payroll issues, requests & inquiries thru email & calls
* Arrange all orientation pays & timesheets
* Answers & responds to external employment verification
* Add & updates all employees’ details & information in Avionte (HR, Payroll & Billing software)
* Arrange & categorize all new hire documents and conduct employee verifications and background checks
* Does document compliance for existing employees (update expiring documents) thru email & calls
* Does any additional tasks by Payroll Director & HR Manager (US based)

Executive Assistant to CEO (with HR and Project Management Tasks)
Landmark Engineering Consultancy · August 2016- August 2017 
Dubai, UNITED ARAB EMIRATES 
* Reporting directly to the CEO
* Collects and arranges all employees documents
* Send memoranda to employees
* Manages sick leaves & annual leaves and benefits
* Formats all types correspondences and presentations for the CEO and employees
* Document Controller for Construction Project Documents (MOMs, Submittals, etc.)

Executive Assistant to Finance Manager 
DAR Al-Handasah Shair & Partners · June 2014 - August 2015 
Doha, QATAR
* Prepare payroll for more than 300 employees: Handles annual leaves, sick leaves etc. manually | Adds deductions/ additions, medical reimbursements, air tickets entitlement, leave pay, and others | Calculates and adds overtime | Handles DAR Al-Handasah Personnel & Payroll system |Answers all employee inquiries & complaints regarding salary | Generates final Payroll report monthly for salary transfer
* Reporting and assistant to Finance Manager, Mr. Abraham George
* Calculates, reimburses and accounts travel expenses/bills of all visiting staffs
* Account expenses to project it’s charged to* Handles all monthly incoming invoices and prepares payment (cash/cheque) including but not limited to travel expenses, hotel accommodations, Kahramaa & Ooredoo corporate account
* Prepares master list of all company expenses with related documentation categorized to cash &cheque payments generated as a requirement of our Regional Office based in Amman, Jordan* Handles personnel system and adds new employees with all their details, documentation included.

Secretary/ Document Controller 
MZP Architectural & Engineering Consultancy· June 2013 - May 2014
Doha, QATAR
* Coordinate all activities related to the Document Control procedures, including technical documents, drawings, and commercial correspondences
* Receive technical submittals for consultant approval from contractor; Classify according to discipline and distribute them to the assigned engineer of the project
* Keeps an organized logs of all incoming and outgoing technical documents and letters* Input document data into the standard registers ensuring that the information is accurate and up to date.
* Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
* Maintain updated records of all approved documents and drawings and their distribution 
* Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
* Maintain the files and control logs as required by the project.

Sales Coordinator 
PETRA Engineering Industries· October 2010 - May 2013 
Doha, QATAR
* Maintaining, managing and updating Projects & Client information database Sales and After Sales Administration
* Filing all communications, important documents and project files
* Responding/sending emails, client queries & requirements
* Preparing Invoices, Quotations, Receipts, Delivery Notes etc.
* Receive cash payments and provide spare parts ordered to the client upon payment.
* Creating, Formatting& Sending Formal Letters
* Attending Clients’ needs and all incoming calls
* Liquidating Invoices & Expenses
* Reporting to Sales Manager & After Sales Manager

Office Secretary/Receptionist 
AS Invent, High Tech Solutions Company · March 2009 - June 2010
Doha, QATAR
* Keep important files and organizes details
* Does a large number of word processing works
* Answer telephone and transfer to requested/responsible person
* Arrange and keep records of meetings
* Provide customer service 
* Welcome visiting clients in the best way it could be
* Making important calls to clients for business matters
* Send e-mail to applicants/clients/important people for inquiries, questions etc.
* Reporting to General Manager