Experienced Amazon Account Manager|FBA | FBM Ecommerce

8 years of experience with Amazon Seller Support, Amazon Customer Support, and managing an Amazon FBM/FBA store. From Customer service, Client support and onboarding, listing catalog issues, account health management, listing violations, appeals & suspensions, etc. I'm your guy! Role experience as: - Appeal and Suspension Manager - Client Care Support Manager - Supplier Acquisition Specialist - Amazon Store Account Health Manager - Feedback and Review Manager - Order Management Support

• Monitor teams performance on a real-time and ongoing basis to ensure targeted goals are achieved. • Analyze statistical metrics and reports, identified areas to improve, implemented measures that improved service levels and achieved team objectives. • Reviewing individual production, work quality, performance management and initiating corrective action as needed. • Create and develop plans to ensure team achieves business objectives. Provide constructive feedback and obtain improvement commitments from staff. • Maintained attendance sheets and preparing weekly payroll input and monitored staff's adherence to schedule. • Held regularly scheduled staff meetings to provide a forum for open communication and problem resolution and to ensure daily goals were met. • Monitor all system output to ensure the integrity and quality of each report. Ensured customer satisfaction by monitoring staff to ensure compliance with company policies and procedures.

Job description includes: • Recommending and selecting services based on customer needs and desires. • Answering questions regarding the service and cost and benefits associated. • Maintaining and demonstrating product knowledge • Deliver excellent customer service and assist customers with their inquiries • Have thorough knowledge of all policies, procedures, and duties related to customer transactions • Provide fast, friendly service and actively seeking out customers to assess their needs and provide assistance • Responsible for ensuring that customer transaction are processed quickly and accurately