Content Moderator
+ Review customers data if they are suitable for the campaigns products
SR. Customer Service Representative
+ Help customer resolve their issues.
Data Analyst
+ Update Team Performance
+ Collate Data for certain reports
+ Update Data Insights Reports ( Weekly )
+ Update Team Performance Dashboard via Google Data Studio
+ Experienced in Google Document, Slide and Sheet.
Quality Analyst
+ Ensure to check the Quality of work the agents provide to our customers -Ensure that all team leaders in operations are calibrated with the clients process
+ Ensure to cascade process updates by using One Pager via acknowledgement forms to the team
+ Ensure to provide updated Data to the clients for a weekly review with the operations team
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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