Sales Representative/Customer Service/Email & Chat Support

-Top performing agent for 4 consecutive months achieving 92% customer satisfaction -Attained highest conversion rate in sales for 2 months out of almost 300 employees -Trained and handled sales, email communication, chat support, subject matter expertise, and general support on the production floor. -Provided exceptional customer service, resolving billing inquiries promptly, ensuring satisfaction, and achieving upselling targets. Collaborated with internal teams for billing accuracy and process enhancement.

-Very knowledgeable with various CRM tools for small business owners. -Managed lead generation through inside sales, handling objections and using scripting. Also, handled business correspondence, collaborated with teams, arranged travel, created presentations, and conducted online research. Proficient in data entry, filing, audio and video transcription, content writing, and basic graphic design for social media. Known for exceptional attention to detail and time management.

-I was repeatedly encouraged to apply for a higher position in the company. -Identified and removed inappropriate or harmful content, such as hate speech, spam, and explicit material, ensuring a safe online environment. -Provided timely and constructive feedback to content creators and users, and responded to user inquiries and concerns regarding content moderation decisions. Reviewed and removed content that violated guidelines to maintain a respectful online community.

Assisted Transaction Coordinator with various tasks, including creating engaging social media content using Canva, data entry, subtitle transcription, and lead research.