Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

February 21st, 2025 (yesterday)

Member Since

August 1st, 2022

Profile Description

About Me and My Services

With 8 years of experience in customer service and virtual assistance, I specialize in providing professional, reliable support tailored to meet your business needs. My expertise spans diverse roles, industries, and platforms, making me a versatile and adaptable asset to any team.

What I Offer:

Virtual Assistance
I handle essential tasks that keep businesses running smoothly, including appointment setting, phone/chat/email support, Google Calendar and email management, admin tasks, and reel editing (CapCut). My proactive and organized approach ensures seamless day-to-day operations.

Customer Service Specialist
I provided chat, phone, and email support for the gaming app Everskies, helping users resolve issues quickly while ensuring a positive experience.

Google Cloud Platform Support
In my role with Google Cloud Platform, I delivered comprehensive email, phone, and chat support to clients, addressing their needs and resolving technical or account-related inquiries efficiently.

Lead Generation and Outreach
At Trainest, I helped drive growth by managing outreach efforts and delivering excellent customer service, ensuring strong client relationships and valuable leads.

Fraud Specialist
At Citibank, I worked in Fraud Early Warning, handling fraud applications and account takeovers. My detail-oriented approach helped safeguard customer accounts and minimize risks.

Customer Service Representative
As part of Barclays Business Banking Telephony, I provided high-level support to business clients, ensuring effective communication and prompt issue resolution.

What Makes Me Stand Out?

Extensive Experience: 8 years across customer service, virtual assistance, fraud prevention, and outreach.
Clear Communication: Strong interpersonal and problem-solving skills to build trust and resolve issues effectively.
Adaptability: Thrives in diverse roles and quickly learns new tools and systems.
Customer Focus: A dedication to understanding and exceeding client expectations.
I am passionate about making a positive impact and delivering value to the teams I work with. If you’re looking for someone to bring efficiency, professionalism, and exceptional service to your business, let’s connect!