EBay/Amazon VA | Senior CSR | Admin | Inventory Management

Overview

Looking for part-time work (5 hours/day)

at $9.20/hour ($1,012.00/month)

Bachelors degree

Last Active

November 4th, 2024 (4 days ago)

Member Since

September 7th, 2015

Profile Description

• Team Management (1 year experience)
- Key Performance Indicator monitoring and analysis.
- Regular coaching.
- Performance evaluation and reporting.
- Action Plan determination and implementation.
- Constant client interaction and collaboration.
- Team building organization.
- Update dissemination or presentation.
- HR/Admin related tasks including Disciplinary Action.
- Quality Monitoring.

• Customer Support/Service (Phone and Email) - Tier 2 (more than 6 years experience)
- Email handling and ticket management.
- Escalations and Managerial Calls handling.
- Customer Account Management and Maintenance.

• Technical Support/Service (Phone and Email) - Tier 1 (2 years experience)
- Home networking, troubleshooting, and establishment.
- Email configuration and troubleshooting.
- Browser troubleshooting.

• Administrative/Clerical (more than 3 years experience)
- Data Entry
- MS Office usage and utilization.
- File Management and Sorting.
- Payroll generation and management.
- Inventory management.
- Basic bookkeeping.
- Minutes of Meeting creation/recording.
- Familiar with Canva

• eBay Support - Level 2 (2 years experience)
- Listing creation.
- Listing Monitoring.
- Buyer/Seller support.
- eBay Store organization.
- Account risk evaluation.
- Dispute Management.
- Seller Performance interpretation and maintenance.

• Amazon Virtual Assistant (3 years)
- Listing creation.
- FBA Warehouse Management
- FBA Shipment Management
- Sales in Quantity Daily Reporting
- Average Quantity Sold Per Item Calculation
- BSR Tracking
- Basic PPC / Ad Campaign Management
- Product Research
- PPC / Listing Optimization
- Inventory Reconciliation