Natalie
Service Quality, Risk, and Compliance Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.70/hour ($1,003.20/month)
Bachelors degree
Last Active
November 27th, 2024 (today)
Member Since
July 30th, 2022
Profile Description
As a skilled and detail-oriented Customer Quality Analyst, I possess a deep understanding of customer service best practices and a passion for delivering exceptional experiences. My expertise lies in meticulously analyzing customer interactions, feedback, and inquiries to identify key trends and areas for improvement. Leveraging data-driven insights, I develop comprehensive reports and actionable recommendations to enhance service quality and boost overall customer satisfaction. With a keen eye for quality assurance, I continuously monitor and evaluate customer service performance to ensure adherence to the highest standards. My exceptional communication and collaboration skills enable me to work closely with cross-functional teams to implement effective strategies that foster positive customer relationships and drive organizational success.
Top Skills
Customer Support » Email Support
Experience: Less than 6 months
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Project Management
Experience: 2 - 5 years
Office and Administration » Transcription
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Metro Manila
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 21%
- Influence: 33 %
- Steadiness: 21 %
- Compliance: 25 %
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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