Rommel

Seasoned Customer Care Specialist

Verified

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

High school diploma

Last Active

March 24th, 2025 (yesterday)

Member Since

July 27th, 2022

Profile Description

I have worked in the BPO industry for the past
10 years. I started as a customer care specialist for emails, chat, and voice
channels and eventually became a supervisor of a team handling phone calls and
emails.
I also have extensive experience as a
specialist in workforce management. I was involved in capacity planning,
generating of schedules, implementation, and monitoring
line adherence, performance analysis, and
historical data review.

I was also part of a system and tools team
which extend support and admin for tools, programs, and applications used by
agents in carrying out their tasks.

Outside the BPO industry, I was a leader and
manager of service companies providing, security and facility maintenance.

Experience has taught me how to build strong
relationships with all departments in an organization. I have the ability to
work within a team as well as cross-team. I can work with colleagues and
teammates to resolve concerns and implement proactive measures. I can also work
with developmental groups to implement design and functional enhancements.