Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

January 18th, 2025 (2 days ago)

Member Since

July 24th, 2022

Profile Description

Hi there! I'm Upgrade to see actual info, a dedicated and results-driven customer service professional with  6 years of experience helping businesses build and maintain strong customer relationships. I thrive on delivering exceptional service and ensuring customer satisfaction at every touchpoint. 

What I Bring to the table
* Multichannel Support: Proficient in handling customer queries through various channels, including email, live chat, phone support, and social media. I’m flexible in adjusting to the needs of each customer.

* Conflict Resolution: Skilled in de-escalating difficult situations with patience and empathy, ensuring the customer walks away satisfied with the solution provided.

* Product Knowledge: Quick to learn new products and services, and adept at explaining complex details in simple, customer-friendly language.

* Efficient ticket Management: Experienced in using CRM tools like Salesforce, tracking tickets, and following up promptly to ensure resolution.


Experience 
* Trained and mentored junior staff, helping them improve their skills in customer handling, communication, and problem-solving.

* Collaborated with internal teams to ensure client feedback and needs were incorporated into the workflow, enhancing overall service delivery and client experience.

*Sent daily progress reports and updates to clients, ensuring they were always informed and had clear visibility of ongoing work.

If you need someone who’s committed to excellent service and client satisfaction, I’d be thrilled to work with you!