I am a highly skilled freelancer with 4 years experience in customer service. I have a strong background in web research, data entry, photo editing and layout.
As Customer Service Representative, I have handled multiple accounts for catalog orders using different CRMs at the same time. Therefore, using new CRMs or tools won't be an issue for me since I am also a tech savvy person and a fast learner. I have also worked with financial account where I consistently maintained a record as one of the top performer receiving 87-100% CSAT (Customer Satisfaction) every month. I also had a clean record of not receiving a dissatisfaction survey for my entire work experience in the company.
I am proficient in MS Office Suites (documents, excel, pdf, and powerpoint), Google Suites (gmail, meet, drive, calendar, docs, sheets, forms, and more), Adobe (Photoshop, Illustrator, and Lightroom), Canva and Fotor. I have also a background in dropshipping business and platforms like Amazon and Shopify.
Experience: 5 - 10 years
-Doing photo edits for 10+ years -Using Adobe Photoshop CS -Canva/Fotor -Remove background -Converting photos
Experience: 2 - 5 years
-Taking catalog orders -Answering customer queries -Updating customer account -Tracking orders -Providing possible solutions to customer's concern -Providing information/update regarding customer's financial account status
Experience: 6 months - 1 year
Doing this job for almost a year as my part-time job and I always make sure to deliver and exceed the expectation as possible. I am detail-oriented and passionate of what I do.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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