General VA l Amazon Account Manager l Data Entry l Lead Gen

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

November 26th, 2024 (today)

Member Since

July 12th, 2022

Profile Description

Business Development Executive 
August 2018 - May 2019

-> Lead Mining
-> Contact potential clients through cold calls and emails
-> Qualify leads from campaigns and prospecting as sales opportunities
-> Present our company to potential clients
-> Set up meetings or calls between (prospective) clients and sales closer, and participate in those meetings
-> Document activities in CRM (daily/weekly/monthly/quarterly) sales results
-> Help new hires and assist other sales reps with problems they encountered while interacting with prospects

Amazon Account Manager/Catalog Assistant April 2017 - August 2018

-> Strong Account Management experience working using Amazon Seller Central and knowledge of Vendor Central as well as Amazon Marketing Services
-> Experience providing online customer service and understand the importance of Customer satisfaction and reviews in success of online marketplaces
-> Managing Amazon inventory and planning purchase orders based on data analysis
-> Managing Amazon FBA shipment including planning/shipping/reconciliation/reporting
-> Assist Channel Marketplace Manager for listing products in various online marketplaces
-> Experience in creating Product Advertising in Amazon using AMS
-> Expert in MS office applications, e.g; Ms Excel (vlookup tool and other excel tools)
-> Other tasks related to online marketplaces as assigned

Customer Service Supervisor 
November 2015 - January 2016

-> Provides consistent feedback and coaching to new hires and tenured agents
-> Supported 2 technical touch points: Phone and Email
-> Performs executive performance review and appraisal
-> Implements performance management initiatives to achieve client-initiated goal
-> Reports performance results and analytics to Direct Manager and Associate Vice President
-> Plans and executes events both for the agents and the account
-> Direct point of contact during unforeseen system outages. Reports directly to Command Center during system failures

Subject Matter Expert 
May 2015 - November 2015

-> Act as a mentor for the onboarding process for new hires
-> A keen communicator with honed interpersonal, problem solving and analytical abilities. Working with the different team managers in managing the sprint deadlines and allocating the workload to the resources
-> Recommend agendas for working group meetings and conferences
-> Make recommendations on changes to existing policies and procedures

Customer Service Associate 
September 2014 - May 2015

-> Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
-> Document customer interactions when necessary, compiling documents and forwarding information to interested parties
-> Maintain an updated knowledge of the organization's products, services, and customer service policies
-> Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
-> Assist clients by demonstrating the use of goods and programs and answering any questions they may have