EXPERIENCED VA|Product Manager|Shopify/Zendesk Support

Overview

Looking for full-time work (6 hours/day)

at $4.60/hour ($607.20/month)

Associates Degree 

Last Active

December 18th, 2024 (4 days ago)

Member Since

July 6th, 2022

Profile Description

Ready to take your business to the next level?
Heads up! As you read what I can do to help your company grow!

Customer Relationship Management (Zendesk/Shopify Customer Support)

• Professionally answering customer emails with the power to represent brand uniformity and accuracy via Zendesk.
• Proficiency in Microsoft Office and Google Docs
• Create solution-based emails, and live chat messages in response to customer tickets/inquiries like checking order status, delivery timeframes and etc.
• Processing orders, returns, replacements, warranties, and refunds.
• Handled after-sales concerns and escalations.
•Handles reviews and other correspondence from brand customers via??Facebook/Instagram inbox and comments.
• Can communicate regularly with, the team, and management using Slack and Email.
• Attend teaUpgrade to see actual infoetings to check in with fellow teaUpgrade to see actual infombers and management.
• Convey solutions and ideas that will improve our business and Customer Service Experience.

I can support you with my Advanced General Virtual
Assistance like:

• Data Entry
• Project Management
• Email Management/Filtering
• Product Research
• Product Listings
• Lead Generation
• Calendar Management
• File Management
• Sending Invoices
• Transcription (Transcribe meeting notes, transcription of video & audio
files.)
• Prepare, Sort, and Compile Documents (Google Sheet, MS Excel, and more)
• Database building (eg. updating mail or contact lists on your CRM)
• Making Reports (Creating basic reports (reports on weekly tasks,
deliverables, sales)
• Booking appointments with clients
• Following up with clients/customers 
• Personal errands (Make travel arrangements or make online purchases.)
• Preparing Slideshows (PowerPoint Presentations)
• Answering support tickets (with the use of Zendesk)
• Research tasks.(Competitor research, product research, and
other researching tasks to create a digestible summary.)
• Dropbox / Google Drive Organization

Tools used:
Shopify
Zendesk
Salesforce
Magento 2
Trello
Teramind
Gorgias
Siebel
EStore
Mailchimp
Livechat
Hubspot

As a Virtual Assistant I am used to being parachuted to the clients to help them lessen their workloads. It has been my goal to deliver 100% customer satisfaction in regard to the virtual business management and support services that I offer.

I have 1 year and 5 months of experience being a Customer Service Representative (eCommerce Email/Chat) and this allowed me to develop a wide range of skills, including the ability to adapt to various work environments, work well in a team, and communicate clearly. I have worked with customers in protecting relationships, handling pressing situations, and settling conflicts. My capacity to deliver top-notch service in a professional management skill has grown as a result of my experiences in both my professional and academic lives. I'm determined to succeed at my job, have a successful career, and increase the competitiveness of the business I work for. I’m willing to work for more hours when needed and I’m open to short-term and long-term projects. I don’t settle for anything less than excellence. My priority is to make sure that my client is more than satisfied with my work. 

I am also currently enrolled in Filipino Virtual Assistance Academy's Freelancing course and also actively attending Freelancing related courses in Udemy Academy as I would like to level up my knowledge and skills. I work not only to earn a living but to make an impact on the business objectives and goals of
my clients and I am ready to do what is beyond required to be able to serve my
clients better.

Message me and let’s get your company healthy!
Please visit my website portfolio to know more about me
& my work.
Upgrade to see actual info