Customer Service/Sales Representative

Overview

Looking for part-time work (4 hours/day)

at $4.60/hour ($404.80/month)

Bachelors degree

Last Active

October 5th, 2024 (today)

Member Since

June 27th, 2022

Profile Description

I am a Communication degree holder with a 2-year experience in IT and
BPO sector in the Philippines. During my college, I have worked for 2
years with my small community serving at least 150 youth as a youth leader implementing different programs that address concerns
revolving
around the youth community sector. Throughout this experience--
and with the people I have worked with I have learned to be
determined, goal-driven and passionate to what I do. I can be an asset
to the organization working towards realizing its missions, visions and
goals.
Community Leader
(2018-2019)
From planning to implementation of community programs for the
youth.
Drafting resolutions and project plans for different activities held.
Held at least 2-3 activities every month
Documenting events and activities prior and after .
Consolidating and Liquidating of budget spent.
CUSTOMER SERVICE REPRESENTATIVE
Optum Global Solutions (BUSINESS PROCESS OUTSOURCING)
2020-2021
Addressing concerns: claims and benefits of healthcare providers
around United HealthCare--one of the America's largest insurance
providers.
Managing at least 60 calls per day and working to sustain good
statistics and metrics at the same time.
Author Solutions (Publishing Company)
2021-Present
Frontline support of our self-published authors around the globe
handling different imprints.
Answering at least 50 calls and 20 emails per day.
Solving problems by referencing and researching their royalty
earnings, submissions and production concern of their materials
and manuscripts.
Proactively assisting, saving and making sure we have our authors updated Information.
Extensively documenting calls and emails which is critical and plays vital part in communications.