Experienced as a Policy Renewal Representative at Chrysalis Insurance Agency, the primary focus was on facilitating smooth policy renewals for clients. This involved effective communication with insured individuals, providing detailed explanations regarding premium changes, and sourcing competitive quotes from various insurance carriers. Proactively addressing client inquiries and concerns, I ensured timely delivery of quotes, followed by efficient management of payment information upon client approval.
I have 6 years of experience working in national general insurance, specifically in outbound call customer service representing mortgage clients. In my previous role, I assisted with hazard dwelling fire, single-family homes, condominiums, flood, unit owner's commercial policy, and mobile home policy. Additionally, I am able to interpret documents such as declaration pages, bill endorsement letters, and other mortgage-related documents. I also have experience accessing agent and carrier websites.
Inbound Calls Customer service assisting US-based customers purchasing online phones and airtime minutes-assisting the customers by activating mobile phones-assist troubleshooting.-Appointment Setter / Called calling US Magazine Publishing company.-Draftsman using AutoCAD Software, Sketchup Pro For 3D rendering and V-ray rendering, -2D Home Sketch Specialist, using Rapid Sketch for insurance home inspection insurance appraisal.-Freelance
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