Erica

Customer Service Representative | Expert Level

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

January 4th, 2025 (44 days ago)

Member Since

June 21st, 2022

Profile Description

I am dedicated to driving results through strategic lead generation techniques and leveraging a diverse skill set to maximize opportunities for your business. I bring a unique blend of skills and expertise to the table to help you achieve your company goals.

In my previous roles, I have developed a comprehensive skill set that aligns well with the requirements of this position:

*Retail Customer Service: Assisted customers with product selection, returns, and inquiries, consistently achieving high satisfaction ratings by creating a welcoming and solution-oriented environment.*Billing Support: Addressed complex billing questions and resolved discrepancies promptly, ensuring accurate account management and fostering customer trust.*Collections Expertise: Navigated sensitive financial conversations with professionalism and empathy, successfully negotiating payment plans that benefited both the customer and the organization. Throughout my career, I have been recognized for my ability to build rapport with customers, handle challenging situations with poise, and maintain a positive attitude under pressure. My experience in handling phone-based interactions has equipped me with strong communication skills and the capacity to resolve issues efficiently while maintaining a personal touch.