Sheila

Team Leader | Customer Service

80 ID PROOF
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Overview

Looking for part-time work (2 hours/day)

at $11.36/hour ($500.00/month)

Bachelors degree

Last Active

October 26th, 2024 (14 days ago)

Member Since

June 21st, 2022

Profile Description

1. Maintaining the team's vision and goals
2. Assuring daily service levels meet customer expectations
3. Mentoring, and developing quality customer service agent
4. Motivating employees to perform better and be more productive
5. Providing the appropriate tools and resources to produce quality work
6. Responding to escalated customer service issues
7. Improving staff knowledge of policies and procedures
6. Providing recommendations for performance improvement
7. Evaluating and improving customer satisfaction

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Office and Administration » Leadership

Experience: 2 - 5 years

Office and Administration » Time Management

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: Less than 6 months

Office and Administration » Communication

Experience: Less than 6 months

Customer Support » Technical Support

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Basic Information

Age
29
Gender
Female
Website
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Address
Caloocan City
Tests Taken
None
Uploaded ID
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