Kimberly

Customer Service Virtual Assistant

55 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Associates degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

June 19th, 2022

Profile Description

Enthusiastic Customer Service Representative with 2+ years experience specifically for inbound calls, live chat, and email with a 1+ year experience as a Client Analyst/Quality Analyst. Skilled in using SaaS applications such as Maestro, Salesforce, Apollo, Zendesk, Atlas, Google/Microsoft Apps, Slack, Canva, Zoom, Freshdesk, Freshchat, and OMS.
As a Customer Service Representative/Client Analyst, my objective is to make a positive impact on customer/clients and/or colleagues.
Summary
* Experienced in Quality Assurance
* Excellent time management, multi-tasking, calendar management skills
* Knowledgeable in Canva and Photoshop
* Proficient in Google Sheets, Docs, Forms, and Presentations.
* Flexible and strictly adheres to deadlines.

Top Skills

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experience: 1 - 2 years

Handles 3 concurrencies and ensures to free hand for a more personalized approach.

Other Skills

Experience: 1 - 2 years

2+ years experience as a customer service representative in an e-commerce platform (both buyer/seller facing)

Experience: Less than 6 months

Experience: 1 - 2 years

Though this is not part of the main tool that we're required to use. I personally use Google Sheets to track my progress and monitor parked concerns/tickets.

Experience: 6 months - 1 year

Been using Google Forms recently for tracking purposes (Exported to Gsheet)

Basic Information

Age
27
Gender
Female
Website
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Address
Imus, Cavite
Tests Taken
DISC
Dominance: 35
Influence: 17
Steadiness: 39
Compliance: 9
English
B2(Upper Intermediate)
Government ID
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