E-commerce VA | Customer Service & Live Chat Support

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelor of Science In Hotel Restaurant Management

Last Active

November 20th, 2024 (yesterday)

Member Since

August 2nd, 2015

Profile Description

I manage seller accounts on Amazon, Walmart, eBay, and Shopify, as well as our store website.My responsibilities include handling customer communications regarding order updates and ensuring accounts remain active and free from negative feedback, A-to-Z claims, and product claims, thereby maintaining the overall account performance.
Additionally, I perform administrative tasks such as tracking shipments, creating content for the company’s social media, managing Shopify, and updating website banners. I maintain direct contact with clients through Slack, Microsoft Outlook, and WhatsApp.
Key Competencies:
- Customer service excellence
- Virtual assistance
- Data entry and data mining
- Proficient in Excel and Google Sheets
- Expert in handling email inquiries, shipments, and order tracking
- Strong interpersonal and communication skills
- Flexible work schedule availability
- Time management skills
- Continuous willingness to learn

As a seasoned professional, I prioritize patience and understanding, aiming for competent service rather than rushed interactions, and maintaining a positive and joyful demeanor in customer interactions.
In the role of a Social Media Manager, I bring a proven track record of successfully managing and optimizing our company's online presence across Facebook, Instagram, and TikTok. Key achievements include leading comprehensive social media strategies, executing creative content campaigns, and collaborating cross-functionally to maintain brand consistency.

Key Accomplishments:
- Elevated online visibility and brand awareness on Facebook, Instagram, and TikTok.
- Increased follower engagement and interaction through creative content campaigns.
- Utilized analytics tools for performance assessment and strategy refinement.
- Navigated evolving social media trends for a current and resonant online presence.
- Collaborated cross-functionally to align social media initiatives with broader marketing objectives.
- Fostered positive community relationships through prompt responses to inquiries and feedback.
In the realm of Content Creation, I bring a wealth of experience crafting impactful content tailored to our company's social media platforms. With a keen understanding of audience dynamics, I have successfully spearheaded engaging content strategies, maintained brand identity, and fostered positive online community relationships.

Key Achievements:
- Spearheaded engaging content strategies across diverse social media platforms.
- Maintained cohesive brand identity across Facebook, Instagram, and TikTok.
- Utilized analytics tools for performance assessment and strategy refinement.
- Adapted content creation approaches for platform-specific optimization.
- Collaborated cross-functionally to integrate content seamlessly into broader marketing initiatives.
- Fostered positive community relationships through responsive engagement.

Skills Highlights:
- Customer service excellence
- Virtual assistance
- Data entry and data mining
- Proficient in Excel, Google Sheets
- Social media strategy development
- Content creation and curation
- Community engagement
- Analytics and performance tracking
- Trend analysis and adaptability
- Cross-functional collaboration
- Brand consistency maintenance
- Customer relationship management
- Platform expertise (Facebook, Instagram, TikTok)
- Creative content development
- Platform-specific content optimization
- Branding and visual aesthetics
- Audience engagement strategies
- Time management skills
- Continuous willingness to learn

I am committed to delivering exceptional service, contributing to team success, and leveraging my creative expertise to elevate our company's online presence.