Technical Virtual Assistant | ClickUp | Workflow Management

I have extensive experience using ClickUp as a Technical Virtual Assistant to streamline workflows and enhance team productivity. I’ve managed workspaces for industries like accounting and AI-driven SEO, ensuring tasks are assigned correctly, deadlines are met, and progress is consistently monitored using dashboards. I specialize in creating and refining workflows, implementing automations, and integrating tools to simplify processes, reduce manual effort, and improve overall efficiency. My proactive approach includes identifying bottlenecks and providing solutions to optimize team collaboration and project management.

As a Customer Support Specialist, I assist customers by addressing their inquiries and resolving issues through various communication channels such as email, chat, and social media. I handle customer complaints, provide solutions, and follow up to ensure resolution. My role involves maintaining high customer satisfaction by delivering timely, professional, and empathetic support, processing orders, and managing customer accounts. I also collaborate with internal teams to resolve complex issues, ensuring a seamless customer experience across platforms like Amazon, Shopify, and other e-commerce sites.

As a Technical Virtual Assistant, I support businesses by managing various administrative and technical tasks remotely. This includes automating workflows using tools like Zapier, managing productivity and project timelines with ClickUp, and troubleshooting fundamental technical issues. I also manage e-commerce platforms like Amazon Seller Central, Shopify, and Walmart, ensuring smooth operations and customer satisfaction. My role involves handling data entry, organizing files, and maintaining communication with team members and clients to ensure that all projects stay on track and meet deadlines efficiently.

In Amazon Seller Central, I manage various aspects of e-commerce operations, including handling customer inquiries, processing orders, resolving issues such as returns and refunds, monitoring product listings, and ensuring compliance with Amazon's policies. I also analyze performance metrics, track shipments, and coordinate with internal teams to optimize the overall customer experience.

In Shopify, I manage customer service operations, including handling customer inquiries via chat and email, processing orders, and resolving issues such as returns and refunds. I also update product listings, track shipments, and collaborate with internal teams to ensure a seamless customer experience. Additionally, I use Shopify's tools to analyze sales data, manage inventory, and improve store performance.