Current Employment Status:
Hired Full Time on Jun 12, 2023
6 years of experience as an Amazon Seller Support (FBA and FBM)
1 year of experience as an Amazon Customer Service Representative
Managed 45 + seller accounts - FBA and FBM
Amazon Catalog Specialist
Add a product via flat files
Brand Approval
Generate and analyze fulfillment reports
Appeal and remove Account Health violations
Fix all listing issues (stranded, deleted, suppressed, pricing, inactive, detail page removed)
Hazmat issues
Create cases with Amazon
Reimbursement Request (orders, lost &damaged, inbound shipment, removals, FBA fees, missing units)
Reconcile lost and damaged inventory
FBA Shipment creations
Removal & Multichannel Orders
Create variations
Negative Feedback Removal
Customer Review Removal
Returns & Refunds
Respond to buyer messages
Create coupons for aged inventory
Used Helium10 for SEO
A to Z claims & Chargebacks
Sending Cease & Desist letters for Hijackers
Used tools:
Helium10
Asana
ClickUp
Trello
Flowster
Airtable
Zoho
LastPass
Time Doctor
Hubstaff
Shipstation
BQool Repricer
Portfolio link:
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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