Danielle

Cold Calling | Data Entry | Medical E-filer | Customer Care

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Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 19th, 2025 (44 days ago)

Member Since

June 16th, 2022

Profile Description

Are you looking for someone you can rely on doing an amazing job? Then your search is over. I have a diverse skill set that can guarantee a job well done.

Data Entry - worked as a customer care representative for a dental company in the US who are offering Upgrade to see actual infoput patient information into portal as well as bridging communication and treatment plans between customers, clinic and the Orthodontists.
- worked as a medical e-filer for a hospital based in California. Filing patient documents to their respective folders in Virtual Machine using ECW. Routing documents towards their respective Treatment providers/Doctors and hospital staff. HIPAA compliant

Cold Calling experiences:
- Tax
- Health Insurance
- Car Warranty/Insurance
- Solar
- Final Expense/Life Insurance
I also have experience in handling agents as Quality Assurance Specialist for Cold Callers and Data Entry.
Cold Calling - listening to agent calls to make sure that they are on script and following client qualifications. Provide feedback to managers on agent call performance
Data Entry - monitor and guide agents to maintain accuracy when working on tasks given to them.
Tools:
Five9 Dialer, Zendesk, SalesForce, Telegram, Task, Slack, Zoom, Teams, Genesys, ECW, Teams