Virtual Assistant; Property Management; Workforce Management

Verified

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Associates degree

Last Active

November 26th, 2024 (yesterday)

Member Since

July 31st, 2015

Profile Description

My previous work from home as a Productivity Assurance Coordinator (PAC) involved reporting directly to the Head of Operations; scheduling agents and supervisors; monitoring agent activities; coordinating with the Reporting Officer for payroll, agent attendance and other reports; supervising the Junior PAC; and coordinating with other departments such as QA and Training, Operations and Management to discuss the team's performance. Since I started working, I have dealt with executives at all levels which refined my administrative and organizational skills.
I have a proven track record for customer service.
When I started as a retention agent, I was awarded as an amazing newbie for meeting all the Upgrade to see actual info line with this, I was considered as an Agent Quality Assurance VIP helping my fellow agents to be on track with their QA standing. I then got promoted to Workforce from Real Time Monitoring to Workforce Lead for Forecasting and Scheduling.