June 2023 - November 2024, I worked as Healthcare Advocate in Sagility PH, that has an account with one of the leading health insurance companies in the U.S.A. Where I handled benefits, eligibility, billing, pharmacy, and medical claims. After a few months, I was assigned as a Team Captain, who responsible for Service Recovery to make sure the team will still get a satisfactory Net Promoter Score.
July 2020 - June 2023, I worked as Viewer's Experience Advocate in Results-CX which has an account with one of the competitive streaming flatform in the U.S.A. Where I responsible to answer inquiries, billing concerns, account activation, and walkthrough the viewers with troubleshooting the app and their devices through chat. Additionally, promoted as Subject Matter Expert and handled administrative tasks.
March 2017 - September 2019, I worked as Care Specialist in iConnect Convergence Solutions, one of the subsidiary companies of ABS-CBN Inc., where I handled an inbound call providing an answer to customer's inquiries, complains, and help them with troubleshooting with their Television Digital Box.
January 2016 - February 2017, I worked in TechMahindra Limited as part of Installation Care Team, where I receive calls from field installers to get the Serial Numbers of the modem they installed from customer's premises and encoded it to our data.
May 2015 - November 2015, I was a Layout Artist who makes a layout for mugs, tarpaulins, T-shirt, invitations and etc.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.