Experienced IT Helpdesk | MSP | 9+ years experience

Overview

Looking for full-time work (8 hours/day)

at $13.49/hour ($2,374.17/month)

Bachelors degree

Last Active

December 23rd, 2024 (today)

Member Since

June 13th, 2022

Profile Description

I'm the reliable IT helpdesk expert you're looking for, with nine years of experience – an enthusiast for exceptional customer service, dedicated to resolving issues promptly, and always learning to stay up to date. I'm your versatile and proactive troubleshooter, a team player who communicates effectively, researches diligently and takes immense pride in ensuring your success.

I'm well-versed in a variety of tools and technologies, including:

• CRM Software - Salesforce, Halo, Service Now, and Remedy on Demand
• Remote Desktop Software - Splashtop, Screenconnect, Bomgar, and LogMeIn Rescue
• NinjaOne
• Active Directory / Azure Active Directory
• Office 365 Admin, Exchange Admin center
• MS 365 Apps
• Printer Setup, Troubleshooting, Scan to Folder, and Email Setup for Network printers (Kyocera, Canon, Sharp, HP, Brother, Epson, Xerox, Konica Minolta, Lexmark, and Ricoh)
• Meraki MSP Portal
• Hardware, Software and Network, and VPN Troubleshooting
• Quickpass Cybersecurity
• SentinelOne
• SMTP2GO
• Hardware, Software and Network, and VPN Troubleshooting
• Windows XP, Vista, 7, 8, 8.1, 10 and 11
• Virus removal and PC optimization
• Phishing Mitigation
• Citrix Environment

If my skills match your requirements, please send me a message.