Project Coordinator| Customer care, Tech and Order Support

Overview

Looking for part-time work (3 hours/day)

at $6.00/hour ($396.00/month)

Associates degree

Last Active

September 22nd, 2024 (40 days ago)

Member Since

June 12th, 2022

Profile Description

I am a highly skilled professional with extensive experience in customer service, technical support, and project coordination for over 10 years of experience. As a Customer Care Specialist and Subject Matter Expert, I have successfully managed business and consumer accounts for mobility and landline services, providing exceptional customer support in the U.S. and Canadian markets. My expertise includes handling billing inquiries, account management, CRM utilization (Salesforce, Zoho, etc.), selling and upselling, and ensuring customer satisfaction and loyalty, which led to my promotion to Subject Matter Upgrade to see actual info my technical support role, I have mastered troubleshooting across multiple levels, diagnosing and repairing faults, and providing timely resolutions for landlines, mobility devices, and internet services. I excel in communicating complex technical solutions to customers, booking appointments, and dispatching technicians to resolve issues efficiently. My ability to manage both technical and customer service aspects has consistently enhanced the customer experience.With a strong sales background, I have driven success in B2B and consumer markets, specializing in Telco products, IOT technologies, and lead generation. My sales strategies have led to significant revenue growth and customer retention.As a Project Coordinator, I serve as the primary liaison between hospitals and interpreters, ensuring smooth coordination for both on-demand and pre-booked appointments. I aUpgrade to see actual infoticulous in managing administrative tasks, including encoding, scheduling, and verifying interpreters' time logs, ensuring accuracy and efficiency in every project.My technical proficiency extends to a wide range of tools and platforms, including CRM systems like Salesforce and Zoho, project management tools such as Asana, Trello, and Notion, as well as creative tools like Canva. I am also well-versed in all types of Microsoft Office and Google Suite applications, and I am proficient in using communication platforms such as Zoom, WhatsApp, Skype, Google Meet, and Webex.I am passionate about delivering top-tier service, solving complex problems, and driving results that exceed expectations. My diverse skill set and dedication make me an invaluable asset in any customer-facing, technical support, or project coordination role.