Virtual Assistant / Operations Assistant

● Maintains database by entering new and updated customer and accurate information ● Administrative duties such as filing forms and reports ● Interacts with clients as well as team members from other departments regarding data input ● Maintain accurate records of computer and software systems updates, upgrades and other changes. ● Create project channels, open and close tickets, assign tasks and create checklist whenever a new order is received

• Serves as the initial point of contact and assist in answering new job inquiries from potential clients and/or vendors • Assist in communication with Account Coordinators in regards to new and existing work orders • Handles and Monitors the company’s main email account and respond accordingly • Serves as the initial point of contact for new Work Order requests coming in and coordinate each job for the Operations Team leader to delegate

Serves as Operations and Executive Support • Serves as the initial point of contact and assist in answering new job inquiries from potential clients and/or vendors • Assist in communication with Account Coordinators in regards to new and existing work orders • Assist CEO with daily operation activities • Do various types of research, typing, emails, reports Data inputting throughout the day • Handles and Monitors the company’s main email account and respond accordingly Monitors project status • Create reports (Backlogs) • Dispatch Technicians for site visit using company CRM • Serves as the initial point of contact for new Work Order requests coming in and coordinate each job for the Operations Team leader to delegate • Create project channels, open and close tickets, assign tasks and create checklist whenever a new order is received • Outsourcing vendors