I have a bachelor’s degree in Information Technology and I am very tech-savvy. I also have some experience where I gained hands-on training by working directly with customers by phone. I also have excellent writing skills with the ability to accurately and thoroughly record all information and correspondences.
I possess active listening skills with the ability to listen to what the customer is saying in order to determine exactly what the problem is and to get an idea of what may have caused the problem to occur. I believe in providing the best possible service to everyone I encounter by taking that extra step to ensure they are satisfied before the conversation ends. I believe that this quality service combined with my experience and skills makes me the perfect candidate for this position.
I have worked as a paralegal in a California-based company where I handled
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