Monica
Experience in customer service and email support.
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.24/hour ($922.24/month)
Bachelors degree
Last Active
January 30th, 2025 (3 days ago)
Member Since
July 23rd, 2015
Profile Description
I bring a wealth of experience and skills that can greatly benefit your company, particularly in delivering exceptional customer service. My competencies include: ]Strong Communication Skills: Proficient in English, ensuring clear and professional interactions. Sales and Marketing Expertise: Effectively addressing customer needs while promoting products and services. Customer Service Excellence: Resolving customer concerns and fostering satisfaction. Business Surveying and Data Gathering: Collecting and analyzing information to support business decisions. Appointment Setting: Coordinating schedules and managing customer engagements. Technical Proficiency: Skilled in using various computer applications and tools. These skills were honed during my tenure as a call center agent, where I provided top-tier support to Timeshare customers, as well as in customer service roles with telecommunications companies serving both the US and UK markets. I am confident that my experience and dedication to delivering exceptional service will contribute positively to your company.
Top Skills
Customer Support
Experience: 2 - 5 years
I have three years of experience as a dedicated Customer Service Representative, where I honed my skills in providing exceptional support to customers. My primary responsibilities included: Addressing customer inquiries with professionalism and empathy to resolve issues efficiently. Managing high volumes of calls and emails while maintaining quality service and attention to detail. Assisting customers with billing concerns, technical troubleshooting, and account updates. Upholding company policies and ensuring compliance with service standards. Collaborating with internal teams to escalate and resolve complex cases promptly. Throughout my tenure, I consistently demonstrated excellent communication and problem-solving skills, earning recognition for achieving high customer satisfaction ratings and fostering long-term customer loyalty. My experience has equipped me with the ability to handle challenging situations calmly, adapt to evolving processes, and maintain a customer-centric approach in all interactions.
Other Skills
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao city
- Tests Taken
- IQ
- Score: 95
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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