Monica
Experience in customer service and email support.
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.24/hour ($922.24/month)
Bachelors degree
Last Active
February 26th, 2025 (15 days ago)
Member Since
July 23rd, 2015
Profile Description
Through my diverse experience in customer service roles, I’ve had the opportunity to develop a range of skills, including:
Customer Service Excellence: Striving to deliver courteous and efficient support to address customer inquiries and concerns, with the goal of ensuring a positive and lasting experience.
Billing Expertise: Assisting customers with billing inquiries, working to resolve disputes, and ensuring the accuracy of financial transactions.
Technical Support: Troubleshooting and resolving technical issues, carefully guiding customers toward effective solutions.
Email
Appointment Setting: Scheduling appointments and coordinating with clients and internal teams, with the aim of ensuring smooth interactions.
Order Placement: Processing and managing orders with attention to detail, ensuring customers stay informed throughout the process.
These experiences have allowed me to adapt to a variety of customer needs and aim to provide high-quality service across different channels. I’m grateful for the opportunity to continuously grow in these areas.
Top Skills
Customer Support
Experience: 2 - 5 years
I have three years of experience as a dedicated Customer Service Representative, where I honed my skills in providing exceptional support to customers. My primary responsibilities included: Addressing customer inquiries with professionalism and empathy to resolve issues efficiently. Managing high volumes of calls and emails while maintaining quality service and attention to detail. Assisting customers with billing concerns, technical troubleshooting, and account updates. Upholding company policies and ensuring compliance with service standards. Collaborating with internal teams to escalate and resolve complex cases promptly. Throughout my tenure, I consistently demonstrated excellent communication and problem-solving skills, earning recognition for achieving high customer satisfaction ratings and fostering long-term customer loyalty. My experience has equipped me with the ability to handle challenging situations calmly, adapt to evolving processes, and maintain a customer-centric approach in all interactions.
Other Skills
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao city
- Tests Taken
- IQ
- Score: 95
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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