Experience
Technical Support Agent and Team Lead
• US Telecommunications Account -
We handle customers complain and resolve their issues real
time. I was able to handle Supervisory and Managerial calls for 2 years. I was promoted as a Team
Leader and maintain the position for another 2 years.
Troubleshoot phone issues.
Assist elderly and irrate callers.
Handled Supervisory and Managerial Calls
Teletech l Dumaguete City
Healthcare Associate
• US Healthcare Account -
I was healthcare associate for 3 years. We cater call fro
professionals including hospitals and assist them with client's(patient) insurance benefits and
claims(bills)
Provide Eligibility and Benfits
Review Claims
Send Appeals for incorrectly denied claims
Review Medical records
Restaurant Operations Partners / Team Lead Food Online Ordering - This is a back-office account where we cater US restaurants.
We onboard resto's profile to go live.
Create restaurant menus.
We print Marketing Materials via Vista Print/Proshop
We create monthly promotions.
We disable and launch resto's account.
We also have some tasks where we scout competitors to see the - difference between the
services.
• Identifying who is responsible for the payment for a certain claim, such as checking the
IPA/ MCO of the insurance by checking Portal or by calling the insurance.
• Working on denied claims
• Sending Appeal information via fax and portal.
• Eligibility and Benefit Verification
• Posting Payment
• Claims Creating
• Sending claims via paper
• Calling/Sending
• Working on denied claims
• Sending Appeal information via fax and portal.
• Eligibility and Benefit Verification
• Posting Payment
• Claims Creating
• Apply unapplied payments
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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