Amazon Virtual Assistant

Responsible for overseeing and managing our customer support operations to ensure the delivery of exceptional customer service and satisfaction. Experienced in managing account information, including updating customer details, processing cancellations, and addressing account-related inquiries. Attention to detail and accuracy in managing sensitive customer data. Manage and lead a team of customer support representatives, providing guidance, coaching, and support to ensure their professional growth and success.

Responsible for providing excellent customer service and support through email correspondence. Respond promptly and effectively to customer emails, addressing their inquiries, concerns, and requests in a timely and courteous manner. Provide accurate information and guidance on products, services, policies, and procedures to assist customers with their needs.

Responsible for providing technical assistance and resolving customer issues related to our products or services. Respond to customer inquiries and provide technical assistance through various channels such as phone, email, or chat. Diagnose and troubleshoot technical issues reported by customers, ensuring a thorough understanding of the problem and identifying appropriate solutions.

Excellent verbal and written communication skills to effectively assist merchants and business owners. Clear and concise in providing instructions, explanations, and support to ensure customer satisfaction.

Responsible for providing exceptional online support to our customers through chat platforms. Engage with customers in online chat sessions to address their questions, concerns, and technical issues promptly and accurately. Respond to chat inquiries in a professional and friendly manner, adhering to company guidelines and communication standards.