Current Employment Status:
Hired Full Time on Nov 22, 2024

JOHN

Shopify VA | Shopify Manager | Customer Support Manager

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

July 17th, 2015

Profile Description

I am a versatile and highly experienced professional specializing in e-commerce management, customer support, and social media strategies. With a proven track record of success across various roles, I have honed my skills in Shopify store management, customer satisfaction, order fulfillment, and social media engagement. Here’s a comprehensive overview of my work experience and the key responsibilities I’ve handled in each role:Shopify Virtual AssistantRole Overview: As a Shopify VA, I have assisted multiple e-commerce brands in managing their online stores. My responsibilities have included adding and updating products, optimizing product descriptions, and ensuring accurate pricing and inventory levels.Key Responsibilities:Product listings: Adding new products, updating existing listings, and ensuring all product details are accurate and Upgrade to see actual infoventory management: Regular audits to maintain consistency and prevent stockouts.Data entry and analysis: Input data related to sales, customer preferences, and inventory trends to gain better business insights.Shopify ManagerRole Overview: In this capacity, I have overseen the end-to-end operations of Shopify stores, from backend management to customer-facing interactions. My focus has been optimizing store performance, enhancing user experience, and driving sales growth.Key Responsibilities:Store optimization: Implementing best practices for UI/UX, managing apps and plugins, and ensuring smooth site navigation.Sales analysis: Monitoring sales trends, conducting market research, and adjusting product offerings and pricing strategies.Team collaboration: Coordinating with marketing, design, and logistics teams to ensure seamless operations and campaign execution.Customer Support ManagerRole Overview: I have led customer support teams in providing exceptional service, resolving issues, and maintaining high customer satisfaction. My approach emphasizes empathy, efficiency, and a proactive stance in addressing customer needs.Key Responsibilities:Customer interaction: Handling inquiries via email, live chat, and social media, providing timely and accurate information.Issue resolution: Managing returns, refunds, and complaints, turning potentially negative experiences into positive outcomes.Team leadership: Training and mentoring support staff, developing standard operating procedures, and implementing tools for better service delivery.Order Fulfillment SpecialistRole Overview: I have managed the order fulfillment process, ensuring timely and accurate delivery of products to customers. This role has required meticulous attention to detail and strong coordination with suppliers and logistics partners.Key Responsibilities:Order processing: Overseeing the entire order lifecycle, from receipt to dispatch.Supplier coordination: Communicating with suppliers, particularly in China, to ensure smooth procurement and shipment of products.
Quality control: Verify product quality before shipment and address any issues during transit.Social Media ManagerRole Overview: I have crafted and executed social media strategies to enhance brand visibility and engagement. My experience spans platforms like Facebook, Instagram, and TikTok, focusing on content creation, influencer collaboration, and audience growth.Key Responsibilities:Content creation: Developing and scheduling posts, stories, and ads that resonate with the target Upgrade to see actual infomunity management: Engaging with followers, responding to comments, and fostering a loyal community around the Upgrade to see actual infompaign execution: Planning and executing promotional campaigns, collaborating with influencers, and analyzing performance metrics.Why Choose Me?
With my comprehensive experience and a proactive approach to problem-solving, I am dedicated to driving e-commerce success. I bring a unique blend of technical skills, creative thinking, and customer-centric strategies that ensure optimal store performance and outstanding customer experiences.I am passionate about learning and continuously improving, and I look forward to bringing my expertise to a forward-thinking team that values innovation and excellence in e-commerce.

Top Skills

Experience: 5 - 10 years

Hello, I'm John, a highly motivated professional seeking to build strong and mutually beneficial working relationships with my Upwork clients. With a dedication to excellence, I am available 12 hours a day to provide exceptional service. My expertise lies in client services, where I have honed my skills in relationship management, operations, and training programs for quality assurance. I have successfully collaborated with Australian clients on various projects, showcasing my ability to deliver outstanding results. As a Business Management major, I bring a solid foundation in business principles and strategies. At the age of 21, I built and managed a successful local dropshipping store, demonstrating my entrepreneurial spirit and knack for e-commerce. Additionally, I have extensive experience as a Virtual Assistant and Customer Service Representative for over 7 years, providing exceptional support to clients. I am actively seeking full-time and long-term positions to continue offering my expertise. My skill set encompasses a wide range of areas, including VA roles, Customer Service/Tech support, Shopify, Oberlo, Shopified app, E-commerce platforms (such as eBay), Zendesk, Zopim, Data Entry, Lead Generation, Web Research, Database Management, Marketing Assistance, HR/Administration support, Email Campaign Management, Google Drive (Word, Spreadsheet), Microsoft (Word, Excel, PowerPoint), MailChimp, Joomla back-end management, Podio, Dropbox, and more. In managing Shopify stores, I have successfully generated sales through effective consultation and marketing efforts. My experience covers various niches, general merchandise, and print-on-demand (POD) products. Here are some of the skills and services I offer: - AliExpress Product Research - Shopify Product Listing and Set-up: Basic Website Design and Customization - eBay Product Research and Listing - Recruitment and Team Management - Email and Calendar Management - Product Descriptions - Order Fulfillment - Customer Service - Social Media Management - Influencer Marketing - Internet Research - Product Reviews - Admin/Executive Assistance - Other Ad-hoc tasks Moreover, I provide executive/administrative assistance to CEOs, directors, and small business owners, supporting them in freeing up their valuable time. Whether it's conducting research, managing personal tasks, or handling email and schedule management, I am here to provide unwavering support. My working style is friendly yet professional, and I prioritize clear communication with my clients to ensure exceptional results that meet their goals and expectations. If you're seeking a reliable right-hand partner for worry-free management, look no further. Let me help you level up your game, scale your business, and maximize your time. Message me now, and together, we'll get things done!"

Hello, I'm John, a highly motivated professional seeking to build strong and mutually beneficial working relationships with my Upwork clients. With a dedication to excellence, I am available 12 hours a day to provide exceptional service. My expertise lies in client services, where I have honed my skills in relationship management, operations, and training programs for quality assurance. I have successfully collaborated with Australian clients on various projects, showcasing my ability to deliver outstanding results. As a Business Management major, I bring a solid foundation in business principles and strategies. At the age of 21, I built and managed a successful local dropshipping store, demonstrating my entrepreneurial spirit and knack for e-commerce. Additionally, I have extensive experience as a Virtual Assistant and Customer Service Representative for over 7 years, providing exceptional support to clients. I am actively seeking full-time and long-term positions to continue offering my expertise. My skill set encompasses a wide range of areas, including VA roles, Customer Service/Tech support, Shopify, Oberlo, Shopified app, E-commerce platforms (such as eBay), Zendesk, Zopim, Data Entry, Lead Generation, Web Research, Database Management, Marketing Assistance, HR/Administration support, Email Campaign Management, Google Drive (Word, Spreadsheet), Microsoft (Word, Excel, PowerPoint), MailChimp, Joomla back-end management, Podio, Dropbox, and more. In managing Shopify stores, I have successfully generated sales through effective consultation and marketing efforts. My experience covers various niches, general merchandise, and print-on-demand (POD) products. Here are some of the skills and services I offer: - AliExpress Product Research - Shopify Product Listing and Set-up: Basic Website Design and Customization - eBay Product Research and Listing - Recruitment and Team Management - Email and Calendar Management - Product Descriptions - Order Fulfillment - Customer Service - Social Media Management - Influencer Marketing - Internet Research - Product Reviews - Admin/Executive Assistance - Other Ad-hoc tasks Moreover, I provide executive/administrative assistance to CEOs, directors, and small business owners, supporting them in freeing up their valuable time. Whether it's conducting research, managing personal tasks, or handling email and schedule management, I am here to provide unwavering support. My working style is friendly yet professional, and I prioritize clear communication with my clients to ensure exceptional results that meet their goals and expectations. If you're seeking a reliable right-hand partner for worry-free management, look no further. Let me help you level up your game, scale your business, and maximize your time. Message me now, and together, we'll get things done!"

Experience: 5 - 10 years

Hello, I'm John, a highly motivated professional seeking to build strong and mutually beneficial working relationships with my Upwork clients. With a dedication to excellence, I am available 12 hours a day to provide exceptional service. My expertise lies in client services, where I have honed my skills in relationship management, operations, and training programs for quality assurance. I have successfully collaborated with Australian clients on various projects, showcasing my ability to deliver outstanding results. As a Business Management major, I bring a solid foundation in business principles and strategies. At the age of 21, I built and managed a successful local dropshipping store, demonstrating my entrepreneurial spirit and knack for e-commerce. Additionally, I have extensive experience as a Virtual Assistant and Customer Service Representative for over 7 years, providing exceptional support to clients. I am actively seeking full-time and long-term positions to continue offering my expertise. My skill set encompasses a wide range of areas, including VA roles, Customer Service/Tech support, Shopify, Oberlo, Shopified app, E-commerce platforms (such as eBay), Zendesk, Zopim, Data Entry, Lead Generation, Web Research, Database Management, Marketing Assistance, HR/Administration support, Email Campaign Management, Google Drive (Word, Spreadsheet), Microsoft (Word, Excel, PowerPoint), MailChimp, Joomla back-end management, Podio, Dropbox, and more. In managing Shopify stores, I have successfully generated sales through effective consultation and marketing efforts. My experience covers various niches, general merchandise, and print-on-demand (POD) products. Here are some of the skills and services I offer: - AliExpress Product Research - Shopify Product Listing and Set-up: Basic Website Design and Customization - eBay Product Research and Listing - Recruitment and Team Management - Email and Calendar Management - Product Descriptions - Order Fulfillment - Customer Service - Social Media Management - Influencer Marketing - Internet Research - Product Reviews - Admin/Executive Assistance - Other Ad-hoc tasks Moreover, I provide executive/administrative assistance to CEOs, directors, and small business owners, supporting them in freeing up their valuable time. Whether it's conducting research, managing personal tasks, or handling email and schedule management, I am here to provide unwavering support. My working style is friendly yet professional, and I prioritize clear communication with my clients to ensure exceptional results that meet their goals and expectations. If you're seeking a reliable right-hand partner for worry-free management, look no further. Let me help you level up your game, scale your business, and maximize your time. Message me now, and together, we'll get things done!

Other Skills

Experience: 5 - 10 years

Hello, I'm John, a highly motivated professional seeking to build strong and mutually beneficial working relationships with my Upwork clients. With a dedication to excellence, I am available 12 hours a day to provide exceptional service. My expertise lies in client services, where I have honed my skills in relationship management, operations, and training programs for quality assurance. I have successfully collaborated with Australian clients on various projects, showcasing my ability to deliver outstanding results. As a Business Management major, I bring a solid foundation in business principles and strategies. At the age of 21, I built and managed a successful local dropshipping store, demonstrating my entrepreneurial spirit and knack for e-commerce. Additionally, I have extensive experience as a Virtual Assistant and Customer Service Representative for over 7 years, providing exceptional support to clients. I am actively seeking full-time and long-term positions to continue offering my expertise. My skill set encompasses a wide range of areas, including VA roles, Customer Service/Tech support, Shopify, Oberlo, Shopified app, E-commerce platforms (such as eBay), Zendesk, Zopim, Data Entry, Lead Generation, Web Research, Database Management, Marketing Assistance, HR/Administration support, Email Campaign Management, Google Drive (Word, Spreadsheet), Microsoft (Word, Excel, PowerPoint), MailChimp, Joomla back-end management, Podio, Dropbox, and more. In managing Shopify stores, I have successfully generated sales through effective consultation and marketing efforts. My experience covers various niches, general merchandise, and print-on-demand (POD) products. Here are some of the skills and services I offer: - AliExpress Product Research - Shopify Product Listing and Set-up: Basic Website Design and Customization - eBay Product Research and Listing - Recruitment and Team Management - Email and Calendar Management - Product Descriptions - Order Fulfillment - Customer Service - Social Media Management - Influencer Marketing - Internet Research - Product Reviews - Admin/Executive Assistance - Other Ad-hoc tasks Moreover, I provide executive/administrative assistance to CEOs, directors, and small business owners, supporting them in freeing up their valuable time. Whether it's conducting research, managing personal tasks, or handling email and schedule management, I am here to provide unwavering support. My working style is friendly yet professional, and I prioritize clear communication with my clients to ensure exceptional results that meet their goals and expectations. If you're seeking a reliable right-hand partner for worry-free management, look no further. Let me help you level up your game, scale your business, and maximize your time. Message me now, and together, we'll get things done!"

Basic Information

Age
37
Gender
Male
Website
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Address
CAGAYAN DE ORO CITY, MISAMIS ORIENTAL
Tests Taken
IQ
Score:  138
DISC
Dominance: 34%
Influence: 16%
Steadiness: 29%
Compliance: 22%
English
C2(Advanced/Mastery)
Government ID
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