MY CALL CENTER EXPERIENCE JOBS:-Inbound-Outbound-Sales-Customer Service-Billing-Technical Support-Team Supervisor
CUSTOMER SERVICE EXPERIENCES:-Responsible for answering and resolving customers' concerns.-Process payment and payment arrangement-Process account changes and upsell-Process trouble tickets and phone replacement-Troubleshooting-Took escalation calls-Supervised a team consisting of 10-15 representatives.-Daily huddles and Coaching-Time management-Slack management/MS teams management
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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