General Virtual Assistant | Video Editor |Graphic Designer

Most Recent Technical Support Experience Role: Provided administrative repair in voice teleservices with Chat and Voice streams. Key Responsibilities: *Supported client with customer acquisition, engagement, and retention by acting as a brand ambassador. *Addressed inbound queries about outages, account issues, and product recommendations. *Troubleshooted issues related to TV, phone, and internet services, including POTS and HSI. *Conducted offline rescreening, manual follow-ups, and outbound calls for further troubleshooting. *Clarified solutions and ensured customers understood their products/services and legal obligations. First Technical Support Experience Role: Provided quality customer service and technical support for landline, mobile, email, and internet services. Key Responsibilities: *Handled incoming calls/emails promptly, following established procedures. *Used critical thinking to diagnose and solve customer issues. *Researched answers and used available tools to ensure complete customer satisfaction. *Followed up with clients to confirm satisfaction after problem resolution.

*Customer Interaction: Handled customer calls efficiently to ensure satisfaction and accuracy in information delivery. *Problem-Solving: Asked probing questions to gather additional data for resolving issues and improving service quality. *Tools Proficiency: Utilized client tools to address customer concerns and manage service cancellations. *First-Level Support: Acted as the initial point of contact for resolving customer complaints and service requests. *Attention to Detail: Identified and reported database inaccuracies, ensuring data integrity. *Collaboration: Referred customers to appropriate departments for further assistance, ensuring a seamless experience. *Performance Standards: Consistently met internal performance metrics, including customer care, productivity, and efficiency.