E-commerce Virtual Assistnat | Social Mgmt

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

December 25th, 2024 (today)

Member Since

July 15th, 2015

Profile Description

Looking for a top-tier Virtual Assistant who can seamlessly handle multiple tasks, exceed expectations, and make your life easier? You’ve found the right person!
Hi, I’m Ann. With over 15 years of experience in the Business Process Outsourcing (BPO) industry, I’ve built a solid foundation in customer service, business operations, and sales support. But that’s just the beginning! I continuously upskill myself, gaining expertise in bookkeeping, project management, copywriting, graphic design, and social media management, so I can offer you a versatile skill set that adapts to your needs.
Here’s what I bring to the table:
Customer Service & Senior Operations Coordinator (E-Commerce): Delivered world-class customer support, managed returns, and ensured smooth sales processes for a leading New Zealand-based e-commerce company.
Bookkeeping & Project Management: Expertly handled financial records, reconciliations, and managed diverse projects to successful completion.
Team Leadership: Managed and motivated a team of customer service representatives, while setting clear expectations and ensuring top-tier performance.
Reports Analyst: Extracted and analyzed Shopify and social media data to provide clients with actionable insights and key performance metrics.
Copywriting: Wrote SEO-optimized, engaging content for websites in various industries, including roofing and automotive.
General VA (Migration & Real Estate): Assisted clients in Australia with phone support, appointment scheduling, contract management, and more.
Compliance Officer: Conducted detailed contract audits, ensuring compliance and smooth real-time communication with teams across multiple time zones.
My proficiency spans across Microsoft Office, Google Applications, CRM software like Asana, Base, and Zoho, and accounting platforms such as Xero and Wave.
I’ve also worked with prominent companies such as Caesars Entertainment, Teleperformance, refining my skills in customer service, compliance, and sales.
I believe that with the right mindset—passion, dedication, and a can-do attitude—there’s no task too big or small. Let’s collaborate to bring your vision to life and achieve your goals.
Feel free to connect and send me a message. I’d love to assist you in taking your business to the next level!
Please visit the link to my CV below for more details.Upgrade to see actual info