Freelance Creative

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

High school diploma

Last Active

December 22nd, 2024 (today)

Member Since

May 23rd, 2022

Profile Description

Creative, self-motivated, and results-oriented multilingual. I wish to expand my knowledge and to further boost my skills by working with great sense of responsibility, dedication, and hard work. Whatever expertise training of skills I will gain, it will be used as my personal development and professional growth.

• Native of, English and Filipino language.• Proficient in Italian and Spanish language.• Fast learner, responsible, creative, and resourceful.• Excellent communications and interpersonal skills, • Great multi-tasking abilities, data-management, and organization skills.
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JOB HISTORY

Bilingual Customer Service Agent |  (January 2024 - Present)

• Demonstrated exceptional aptitude during training, mastering required skills and procedures in a short period of time.• Created and managed  a personalized repository for training materials, notes, and templates for responses, allowing to quickly advance in a fast-paced environment. • Handle 80+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.• Capable of handling multiple tasks (such as calls, emails, chats) from four different accounts on a day-to-day basis with a sense of calm and good work ethic. • Primarily responsible for canceling accounts, processing refunds, and responding to product-related inquiries, while adhering to the company’s policies. • Collect source data such as customer names, addresses, phone number, credit card information, for over 6500+ customers, and enter data into customer service software (Freshdesk).• Collaborated with a team of 20+ people.

Freelance Creative | (January 2020 - December 2023)

• Commissioned to illustrate clients' personal requests (stickers, emotes, illustration, graphics, logos, etc.) with a 98% customer satisfactory rate.• Managed customer queries and provided regular updates on art progress through a dedicated tracker system, ensuring clear communication and transparency throughout the project lifecycle.• Illustrated 80+ full body portraits in the style of popular western cartoons for LuluCartoons (2020)

Fast Food Service Crew (Dining Service) | Gen One Resource Service and Multi-Purpose Cooperative |(2019)

• Practiced the diner's standard operating procedures at all times.
• Maintained sanitary protocols in the work environment all times.
• Regularly performed general maintenence duties, including sweeping, mopping floors, wiping windows, food segregation, table bussing, etc.
• Took any necessary steps to meet customer needs and effectively resolve food or service requests or issues.
• Comminicate clear and positively with co-workers and management.
• Adapted to work in a fast-paced environment, especially during rush hours.
• Able to maintain professionalism even under pressure.


Volunteer Experience (2022)
Lead Mural Artist

• Constructed a convenient visual system for the design in order to complete the project within the given 3-day timeframe.
• Organized a complete list of all materials needed to complete the project.
• Co-ordinated with the officers about sponsorship matters including food, tent, transportation fees, and materials.
• Supervised the mural team, ensuring that the mural painting matches with the final design.