Regie

Customer service

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Overview

Looking for full-time work (9 hours/day)

at $4.60/hour ($910.80/month)

Associates degree

Last Active

March 26th, 2025 (3 days ago)

Member Since

May 20th, 2022

Profile Description

Are you seeking the expertise of a skilled Customer Service in the realms of business processing Outsourcing

I'm Gie, the go-to expert for all things IT Support, Healthcare, Data Entry, Front-End Web Dev. When it comes to Customer Service and Tech Support, I'm the trusted professional you can rely on!
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3 yrs exp in Financial/Fraud and Data Entry specialist
2 yrs exp in Healthcare customer service
1 yr exp in Appointment setting/Cold caller (freelance)
9+ yrs exp in IT Technician (freelance)
1 yr & 4+ mons. exp in IT Service Desk Engineer
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Atos Information Technology Service Desk Engineer Certificate
Atos ITIL v4 Overview Certificate
Coursera Google IT Support Certificate
Coursera Johns Hopkins University HTML, CSS, and JavaScript for Web Dev. Certificate
Udemy: IT-Fundamentals – Everything you need to know about IT. Certificate
Udemy: Appointment Setting B2B Certificate
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Get ready to showcase an exceptional range of skills and services in my portfolio:

HubSpot
Trello
AI / Chatbot Development

HTML / CSS / JavaScript
Git, Sublime 4, NodeJS
Bootstrap

(GET THESE EXTRAS IF YOU HIRE ME)
PC Troubleshooting (Hardware and Software)
Antivirus Software (Bitdefender, Windows Defender)
Cloud and Local Backups (Windows Backup)
Phone systems (Avaya, Nice)
CRM Administration (HubSpot)
FortiGate Firewall Administration and Configuration
Microsoft Exchange, Active Directory, Group Policy Object
Microsoft SharePoint Configuration and Administration
Google Cloud Platform, Microsoft Azure, Azure AD
Microsoft Windows XP/7/8/10/11/Server 2008/2012/2013/2014
Microsoft 365 and Google Workspace Administration
Virtual workspace set-up and deployment (VMs)

3 quick steps
1 Send me an Upwork message
2 Click the green Schedule Meeting button
3 Choose one for 15 minutes and I'll confirm a timeslot

PS.
This is going to be one of the best decisions you have made in a while *wink*

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

-Technical Support: Troubleshooting hardware, software, and network issues. -Windows System Administration: Expertise in managing Windows servers. -Help Desk Management: Efficiently handling IT support tickets and escalations. -Customer Satisfaction: Providing exceptional service and exceeding client expectations. -Network Security: Implementing measures to safeguard data and systems. -Problem Solving: Analyzing complex issues and implementing effective solutions. -Documentation: Creating clear and concise technical documentation. -Remote Support: Assisting clients remotely for efficient issue resolution. -IT Consultation: Offering expert advice and recommendations for IT improvements.

Customer Support » Healthcare

Experience: 1 - 2 years

o Resolving complex claims issues by analyzing claims information, policy provisions, and contractual agreements, and identifying root causes for claims denials. o Managing claims appeals and negotiating settlements with providers. o Providing accurate and timely responses to member and provider inquiries related to claims, enrollment, bills payment, prior authorization, and prescription refill requests. o Serving as an SME for three months, handling escalation calls, and providing guidance and support to other team members. o Consistently meeting or exceeding performance goals and metrics. o Effectively managing my time, prioritizing my workload, and providing daily reports to my supervisor. o Participating in team meetings, training sessions, and other company-wide initiatives. o HIPAA Compliance & HIPAA Standards o EHR & EMR o Healthcare device, Health Kit integration o Consulting experience on technologies and terms as: Telemedicine, EMR/EHR, HIPAA, Billing, Benefit Plan Management, Eligibility Verification, Claims, hospital, Radiology, Laboratory, and Pharmacy Systems o Consulting for healthcare start-ups and large organizations to comply with HIPAA standards. o Security Risk Assessment and remediation measures for Healthcare applications My objective is to provide excellent service in a timely manner.