General VA | Executive Assistant | Data Entry Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

November 24th, 2024 (4 days ago)

Member Since

May 19th, 2022

Profile Description

In search of exceptional support to lighten your workload and bring a cheerful touch to your business operations? Look no further!

I'm Upgrade to see actual info, a highly skilled Customer Service Representative/GVA with a proven track record of over 4 years. I bring expertise from my role as an assistant to the Director of Client Services in a prominent financial company, and a thriving go-getter General Virtual Assistant on this platform.

As a customer support specialist, my expertise encompasses:
• Handling 30-40 phone calls, 25-30 chat interactions, and 20-30 email inquiries daily (using self-created templates)
• Proficiently resolving cases, making crucial decisions, and managing appeals
• Accurate data entry using Genesys Avaya Soft Phone to maintain comprehensive client records
• Efficiently directing clients to appropriate departments as per their requirements
• Skillfully defusing customer tensions and providing exceptional service
• Assisting with technical issues and offering comprehensive product/service information

My broad skill set includes outbound/inbound calling, email, and chat support, data entry, and effective phone communication. Additionally, I've also undergone training in social media management, lead generation, and real estate.

Let me elaborate further on my skills:

SOFT SKILLS:
Effective communication
Time management
Problem-solving
Critical thinking
Organizational abilities
Stress management
Adaptability
Creativity
Resourcefulness
Openness to criticism
Keen attention to detail

HARD SKILLS:
Social media management
Executive assistance
Lead generation
Microsoft Office
Google Docs
Customer care
Phone, Email, and Chat support
Inbound/outbound calling
Data entry
Virtual assistance

Moreover, I am adept at using various tools and platforms:
Social media platforms: Facebook, Instagram, Twitter, LinkedIn, TikTok
VoIP/Softphone: Avaya
Genesys Agent Desktop<8efe80624d780eba0c6493ec45140364>Email systems: Outlook, Gmail
Communication tools: Zoom, Slack, MS Teams, Upgrade to see actual info, Skype
CRM systems: Redtail, Monday, HubSpot
Graphic design tools: Canva

Rest assured, I bring a wealth of skills to the table. With my adaptability to new tasks, training requirements are no obstacle. I thrive with minimal supervision, ensuring efficiency and independence.

Questions? Message me! Let's chat about how my flexible approach can boost your success!!