- Previously handled escalations, refunds, subscription cancellation, license activation, and other customer-service-related inquiries
- Ensure compliance with policies and procedures while maintaining a safe and effective work environment.
- Reviewed customer service issues to drive continuous improvement initiatives.
- Communicated effectively with co-employees to recommend solutions to common problems.
- Resolved customer issues in a timely manner while complying with the standards.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.