Repair Case Manager l Claims Officer

Experienced in using Zendesk for managing customer support inquiries, tracking repair claims, and providing efficient resolutions. Skilled in utilizing Zendesk’s features to organize tickets, streamline communication, and maintain detailed records. Proven ability to handle high volumes of support requests, prioritize tasks, and ensure timely responses while enhancing customer satisfaction. Adept at leveraging Zendesk analytics to improve support processes and track performance metrics.

Experienced customer support professional with a strong background in managing complex repair claims, handling customer inquiries, and ensuring high levels of satisfaction. Skilled in overseeing preventive maintenance, coordinating repairs, and providing clear communication to customers. Proven ability to resolve issues efficiently and maintain accurate documentation. Demonstrated expertise in team collaboration, process improvement, and delivering consistent, high-quality service.

Experienced email support specialist with a strong focus on delivering clear, professional communication. Skilled in managing customer inquiries, resolving issues, and providing detailed updates through email. Extensive experience handling repair claims, coordinating maintenance, and ensuring customer satisfaction. Adept at maintaining accurate documentation, responding promptly, and addressing concerns efficiently to meet customer needs. Proven ability to provide thorough and effective email support.

Experienced phone support professional with a focus on delivering excellent customer service. Skilled in handling inquiries, resolving issues, and providing clear, concise updates to customers over the phone. Strong background in managing repair claims, coordinating maintenance, and ensuring customer satisfaction. Proven ability to maintain a high standard of communication while efficiently addressing concerns and troubleshooting problems.

Experienced sales support professional with a strong background in assisting sales teams, managing customer inquiries, and coordinating after-sales services. Skilled in handling repair claims, providing product updates, and ensuring customer satisfaction throughout the sales process. Proven ability to support sales operations by maintaining accurate records, managing service requests, and delivering timely communication to customers. Adept at resolving issues and enhancing the overall customer experience.

Good English speaker with extensive experience in customer service, handling inquiries, and providing clear communication in both verbal and written forms. Skilled in managing repair claims, resolving issues, and coordinating services while ensuring customer satisfaction. Proven ability to communicate effectively with customers, teams, and stakeholders, delivering updates, resolving concerns, and maintaining professional relationships. Adept at explaining technical information clearly and ensuring smooth customer interactions.

Experienced in email management with a focus on organizing and responding to customer inquiries, coordinating repair claims, and ensuring timely follow-ups. Skilled in drafting clear, concise emails, resolving issues, and providing detailed updates. Proven ability to manage high volumes of emails efficiently while maintaining accuracy and professionalism. Adept at prioritizing tasks, ensuring customer satisfaction, and keeping communication organized and streamlined.

Experienced in using Asana for tasks for coordinating repair claims, and tracking progress on customer service tasks.

Gather data on vehicle conditions, conduct valuations for total loss and diminished value claims, and prepare detailed appraisal reports. involves assessing market values of cars, identifying factors affecting resale prices, and generating reports using tools like Adobe Acrobat.