Call Center Manager/ Client Success Specialist/ General VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 1st, 2025 (4 days ago)

Member Since

July 5th, 2015

Profile Description

Hey there, I'm Upgrade to see actual info, I've been in the game for 6 years now—it’s been such a wild and rewarding ride, and honestly, a huge blessing. Why should you hire me? I’m optimistic, and a go-getter, and I thrive with little to no supervision. Skills can be taught, but the right attitude toward a job can’t, and that’s where I shine! I approach every task with love and dedication, treating each company I work for as if it were my own. I’m always eager to learn and make a positive impact.
Please scroll down to learn more about me. Let’s create something awesome together!
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With years of experience across various fields, I have honed my skills and developed a keen ability to find opportunities in every challenge. My optimistic approach and dedication to treating each organization as my own drive me to deliver outstanding results consistently. Here’s a snapshot of my professional journey:
As a Client Success TeaUpgrade to see actual infomber, I excelled in ensuring client satisfaction. I engaged with clients, understood their needs, and consistently exceeded their expectations. By listening to feedback and swiftly addressing any issues, I enhanced our services and contributed to the company’s growth. My primary goal was to keep clients happy and foster long-term relationships.
In my role as a Legal Intake Specialist, I handled incoming calls and qualified potential clients for legal consultations. I specialized in Motor Vehicle AUpgrade to see actual info (MVA), Personal Injury (PI), Medical Malpractice, and Workers' Compensation, ensuring that clients received the support and guidance they needed.
I was responsible for gathering accurate contact information, such as emails and phone numbers, and maintaining precise and reliable data for law firms across the United States. My meticulous attention to detail ensured the integrity of our information database.
As a Call Center Manager, I was dedicated to ensuring the smooth operation of our call center and providing valuable assistance to US-based law firms. My leadership helped maintain high standards of service and efficiency within the team.
I have extensive experience in product listing on platforms such as Shopify, Amazon, and eBay. This includes:
Basic Photo Editing: Enhancing product images for better presentation.
Order Processing: Managing orders efficiently to ensure timely delivery.
Adding and Updating Product Specifications: Keeping product details current and accurate.
My WordPress expertise includes product listing for an online candy shop (La Munchies), creating landing pages, and adding blog posts to enhance the website’s content and user engagement.
In a call center setting, I ensured that agents produced quality leads, identified low sales volumes, and provided coaching to improve performance. My role was crucial in maintaining high standards and optimizing team efficiency.
I have managed email communications, particularly in customer service for partner law firms, ensuring prompt and effective responses to client inquiries. Additionally, I have experience finding TikTok influencers and reaching out to them through their Instagram accounts to establish partnerships and collaborations.
Using Canva, I created simple yet effective graphic designs to support various marketing and communication efforts.
I have experience managing social media accounts, including Facebook, Twitter, and Instagram, and using Hootsuite for scheduling posts. I created and posted short, captioned content to engage and grow our audience, ensuring consistent and strategic social media presence.
Throughout my career, I have consistently demonstrated my commitment to excellence and my ability to adapt to diverse roles and responsibilities. I am passionate about contributing to the success of any organization I work with and am always eager to take on new challenges and opportunities.