Customer Service Representative / Insurance Claims Admin

Overview

Looking for part-time work (5 hours/day)

at $7.00/hour ($770.00/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

May 11th, 2022

Profile Description

-Claims Admin
Public Adjusting Company
December 6, 2022 - September 2024 
Duties and Responsibilities:
Communicate w/ insurance companies (file and follow
up homeowners claims status)
Communicate with Insurance Companies and schedule inspection appointments and manage our public adjusters' calendars
Client Communication (welcome new clients, relay date and time of inspection appointment and assist
clients with their general inquiries)
Process payments and resolve billing and credit issues 

-Virtual Assistant /
Public Relations Manager
Real Estate Recovery Group
August 11, 2022 – December 2022
Duties and Responsibilities:
Lead Generation and
Data Entry
Participate in client meetings and record minutes of meeting
Call leads and set up an appointment for orientation
 
 
-Operations Sr. Specialist
JPMorgan Chase & Co
January 25, 2021 – June 1, 2022
Duties and Responsibilities:
Help process customers’ mortgage loans
Requests necessary documents to proceed with the process
Thoroughly review the documents at hand, making sure that all details are accurate.
Verify if documents have sufficient coverage as required by the firm.
Keep customers’ documents organized from beginning to end.
Awards and Recognition:
Recognized as a trailblazer.
Recognized as top specialist with high scorecard
 
-Technical Support Representative
Concentrix (Convergys Legacy)
November 27, 2017 – December 19, 2020
Duties and Responsibilities:
Understands customer complaints and clearly relay solutions to technical problems
Help customers with billing inquiries
Assist customer with their orders and general inquiries
Schedule technician appointments
Sell insurance/protection plan to existing customers
Awards and Recognition:
Awarded as cluster top agent for hitting high scorecard for all metrics
Awarded as cluster top agent for high close rate
Recognized as Best in VOC (Voice of the Customer) for hitting 100% VOC Survey for 3 consecutive months.