Virtual Assistant and Customer Service Representative

Overview

Looking for full-time work (10 hours/day)

at $4.00/hour ($880.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

May 3rd, 2022

Profile Description

- outbound call restaurant owners in the US to encourage them to be advertised in our website to gain lots of customers
- transfer warmly pre-qualified customers to our available loan officers in the US to discuss further the mortgage loan details
- create call appointment between pre-qualified customers and loan officers
- as a customer service representative for a Telecommunication account (AT&T), I answer inbound calls thru chat, email and phone and answer all customer inquiry about our services
- I update customer information using CRM
- I process order and upgrade order using CRM
- I modify current and pending orders using CRM
- We use Qmessenger and Spark as well as Slack for communications
- I process payments using CRM
- I process payment arrangements and create tickets if there are any missing payments
- Retain customers by knowing their pain points and provide the best long-term resolution
- I up-sell our services and products (Home-phone, Cellphone, Internet, Telephone, Cable)