As an accomplished credit analyst with five years of experience, I have honed my skills in meticulous attention to detailand outstanding customer service. My ability to adapt to various tasks is unmatched, and I am always eager to take onnew challenges. With a proven track record of excellence, I am confident that I would make a valuable addition to anyteam.
WO R K EX P E R IE N C E-
Social Media Manager
Project Management
Oct 2023 - Jan 2024*Manages daily social media postings and schedules content to engage the audience. *Responds to queries and messages promptly. *Implements strategies to boost audience engagement and reach. *Analyzes performance metrics to improve social media presence.Virtual Assistant at Parker Financial Services July 2022 to Oct. 2023Online Job- Work from Home | Cagayan de Oro, Misamis Oriental, Philippines
? Successfully disputed errors on credit reports, improving clients' credit scores? Be converse to build a good rapport so you can up sell your product? Created letters to communicate with credit bureaus and address credit report inaccuracies? Managed FTC complaints to ensure compliance with consumer protection laws and regulations? Utilized Letter Stream and Cloud Mail to send correspondence to credit bureaus and other relevant parties efficiently? Ensured accuracy and quality of client information, optimizing the efficiency and effectiveness of documents sent. ? Provided customer service and scheduled appointments. ? Answered queries and booked appointments for clients.
- Senior Credit Analyst July 2017 to May 2022Flexi Finance Asia Inc.| Mabolo, Cebu City, Philippines
? Client Decision Maker: Determine the premium amounts offered to borrowers for loan coverage based on theirstatistical and financial background. ? DATA VERIFIER: Verify the background pieces of information of the client. Evaluate if the applicant meets therequirements under company policy? WELCOME, CALL PROCESS. Conducted a quick survey to ensure customer service satisfaction and to determinefraud? TRAINER: Trained newly hired agent. Taught them about the products and the process
-Technical Support Representative March 2017 - June 2017Teleperformance Asia | Ayala Cebu City, Philippines? Handled inbound chats from students, assisting them with accessing their profiles by deciphering codes for the studentbook code. ? Managed disputes and updates to student profiles, ensuring accuracy and compliance with policies. ? Provided technical support for hardware and software issues, troubleshooting and resolving problems to improve userexperience.
-Technical Support Representative November 2016 - January 2017Sykes Asia Inc. | Gagfa tower, Mabolo Cebu City, Philippines? Assisted clients with billing inquiries, resolving misunderstandings, and ensuring clarity regarding their bills? Troubleshooted hardware issues for clients, providing technical support and guidance. ? Scheduled repair services for clients, coordinating with technicians to address their needs promptly. ? Upsold cable bundles and other services/products to clientsEscalated complex issues to the appropriate team or supervisorTeller/Assistant July 2011 - May 2016SanUrb’z Petron Gasoline Station | Sibagat, Agusan del Sur, Philippines? Provided customer service making sure ticket numbers were inputted correctly as well as receiving cashpayments? Took care of records and calculated daily transactions every aftershift? Responsible for employer's financial transactions at the same time handles home and personaltask? Deposited cash in banks. Issued wages for workers? Employer's working student
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