Student Support at Military Career Academy, managing administrative tasks, providing student progress updates, and acting as the primary point of contact for students regarding IT-related concerns. Utilized tools such as
Worked with Amazon as a customer service representative. Experienced Dell Technical Support Representative and Subject Matter Expert with a strong proficiency in computer hardware and software, particularly Windows systems. Provided weekly reports to clients via Excel and Power BI. Led new hire training programs and efficiently managed IT ticketing systems to streamline issue resolution. Proven ability to solve intricate IT challenges with technical expertise and strong problem-solving skills. My certifications in Virtual Assistant and Social Media Management underpin a steadfast commitment to continuous personal and professional development.
I started to edit Tiktok Videos for our gaming channel recently on Tiktok as well and learning continuously to create a good content through and entertaining videos.
See my portfolio here:
Loom for my intro video:
Experience: 5 - 10 years
Handled various troubleshooting on Dell computers as a technical support and SME
Experience: 5 - 10 years
Experience: 5 - 10 years
Developed exceptional English communication skills through eight years of experience providing dedicated support to US and UK customers, ensuring clarity, professionalism, and customer satisfaction.
Experience: Less than 6 months
Dynamic pitch training and self training appointment setting
Experience: 5 - 10 years
Handled tech support queries via Email and Chat
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Self trained email management skills with personal experience handling own personal email
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