With over seven years of experience in technical support, I specialize in delivering customer-focused solutions and driving operational efficiency. My expertise spans roles as a Technical Support Representative and Subject Matter Expert, where I resolved complex issues, led training initiatives, and provided data-driven insights. Additionally, as a Student Support Coach, I ensured course progress using tools like
Experience: 5 - 10 years
Handled various troubleshooting on Dell computers as a technical support and SME
Experience: 5 - 10 years
Experience: 5 - 10 years
Developed exceptional English communication skills through eight years of experience providing dedicated support to US and UK customers, ensuring clarity, professionalism, and customer satisfaction.
Experience: Less than 6 months
Dynamic pitch training and self training appointment setting
Experience: 5 - 10 years
Handled tech support queries via Email and Chat
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Self trained email management skills with personal experience handling own personal email
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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