Technical Support

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

March 24th, 2025 (10 days ago)

Member Since

May 1st, 2022

Profile Description

Ready to Solve Your IT & Customer Support Challenges!
 
Hi there! I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, an experienced IT Support Specialist with 5+ years of providing technical support, customer service, and help desk solutions for businesses and individuals worldwide.
 
I specialize in diagnosing and resolving IT issues efficiently while ensuring seamless customer experiences. Whether you need remote troubleshooting, network administration, or tech support for your employees or customers, I’m here to provide fast, reliable, and high-quality solutions.
 
 CV/Profile: Upgrade to see actual info
 
What I Can Do for You:
 
IT & Technical Support:
– Remote troubleshooting for Windows, macOS, Linux, iOS, and Android
– Hardware & software installation, upgrades, and repairs
– Network setup & troubleshooting (LAN/WAN, VPN, firewall security)
– Cloud services management (Google Workspace, Microsoft 365)
– Cybersecurity & data protection (encryption, malware prevention)
 
Help Desk &Customer Support:
– Live chat, email, and ticket-based support (Zendesk, Freshdesk, HubSpot)
– IUpgrade to see actual info management & ITIL best practices
– Password resets, access control, and user management
– CRM tools for customer tracking & support
 
Video & Photo Editing:
– Professional video editing(Adobe Premiere Pro, CapCut, Filmora)
– Photo enhancement &design (Photoshop, Canva)
– Branding & social media content creation
 
Data Entry & Documentation:
– Fast & accurate data processing (Excel, Google Sheets)
– IT documentation & technical writing (SOPs, troubleshooting guides)
– Knowledge base & FAQ creation for teams and businesses
 
Basic Web & IT Development:
– HTML, CSS, PHP basics for website updates & troubleshooting
– WordPress setup & customization
– Domain, hosting, and SSL configuration
 
 
Why Work with Me?
 
– 5+ years of IT & support experience: Worked with major brands & startups
– 99% customer satisfaction:  Strong problem-solving & communication skills
– Reliable & responsive: Quick turnaround times & excellent support
– Adaptable to different industries – Gaming, tech, e-commerce, and more
– Flexible time zones: Available for short-term & long-term projects
 
I am passionate
about technology and customer service, and I thrive on helping businesses run
smoothly. Let’s discuss how I can contribute to your success!
 
Send me a message today!