Your Customer Success Secret Weapon. Revealed. ***
* Tech Ninja (Savvy & Solution-Oriented)
* Goal Getter (Driven & Results-Focused)
* Eagle Eye (Detail-Oriented & Precise)
* MacGyver (Resourceful & Problem-Solver)
* Rock of Trust (Always Reliable & Ethical)
**CUSTOMER SUPPORT SUPERHERO***
* Phone &
* Social Media Savvy (Engages & Responds) - Leverage social media platforms to engage with your audience, respond to inquiries, and enhance brand visibility and reputation.
* Feedback Flier (Analyze & Implements) - Analyze customer feedback and implement actionable strategies to improve products, services, and overall customer experience.
* Cold calling
**DISPUTE OR CHARGEBACK DEFENSE MASTER**
* Investigates & Resolves Chargebacks & Disputes (Protects Revenue) - Diligently investigates and resolves chargebacks and disputes to safeguard your revenue and maintain positive customer relationships.
* Collaborates with Teams to Gather Information (Flawless Efficiency) - Works seamlessly with teams to gather crucial information, ensuring efficient operations and effective problem-solving.
**PRODUCT RESEARCH**
* Researches & Studies Products (Sharp Knowledge) - Conducts thorough product research, leveraging sharp knowledge to identify trends, opportunities, and market demands.
* Gathers Insights from FB Library (Data-Driven Decisions) - Utilizes
* Presents Findings for Approval (Clear & Concise) - Presents research findings and insights in a clear, concise manner for swift approval and implementation.
**TEAM LEADER & MENTOR**
* Trains & Coaches Support Staff (Empowers Growth) - Demonstrated ability to lead and empower teams to achieve excellence.
* Quality Control Champion (Ensures Top-Tier Service) - Extensive experience in implementing quality control measures to uphold service standards.
* Interview Ace (Finds Hidden Talent) - Proficient in identifying and recruiting top talent to support organizational goals.
* Knowledge Base Builder (Updates FAQs & Templates) - Skilled in updating and maintaining knowledge bases to support efficient operations.
Shopify | HelpScout |
Zendesk | Freshdesk | Airwallex | Checkout
Multilogin | NomuPay | Slack |
FB Library (Always Learning & Adapting)
Discover your secret to success! I bring expertise in customer service, team leadership, and dispute resolution to the table. Let's conquer challenges and achieve greatness together!
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.