Amazon Dropship General VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 12th, 2024 (2 days ago)

Member Since

April 25th, 2022

Profile Description

With over 4 years plus of hands-on experience as an E-commerce Virtual Assistant, I specialize in transforming Amazon and Walmart Seller Central accounts into thriving online stores. My approach is rooted in a genuine commitment to helping sellers succeed and grow their businesses. I thrive on the challenges and opportunities that come with the industry, always aiming to provide top-notch support and innovative solutions.

Objectives
• Leverage my four-plus years of expertise in managing U.S.-based Amazon stores to drive sales growth, enhance customer satisfaction, and ensure operational efficiency.
• Build a long-term career in a dynamic, customer-centric organization where I can continuously expand my skills through new challenges and opportunities.
• Secure a strategic role that allows me to apply my strong analytical and problem-solving abilities, contributing to the company’s sustained development and market success.
• Utilize my experience in e-commerce and customer relations to exceed performance targets and foster lasting customer loyalty.

Let’s connect and explore how we can elevate your e-commerce game together!

Education
Bachelor of Science in Foreign Affairs (Upgrade to see actual info)
School of Public Affairs and Governance, Silliman University

Work Experience

Amazon Product Research (2020)
• Conducted comprehensive product and market research to identify profitable and high-demand items for Amazon.
• Utilized tools like Keepa, Jungle Scout, and Helium 10 among others to analyze sales velocity, competition, and pricing trends.
• Delivered insights that enhanced product sourcing and inventory management strategies, contributing to sales growth.
• Identified emerging market trends and provided recommendations to optimize inventory.
• Implemented buy box winning strategies and optimized product listings to increase sales and improve store performance.

Walmart Customer Service Representative (Upgrade to see actual info)
• Provided exceptional customer service through email, and chat, addressing inquiries on orders, returns, and product concerns.
• Consistently exceeded key performance metrics like first-contact resolution and customer satisfaction scores.
• Identified and escalated recurring customer issues to improve service processes and streamline operations.
• Ensured a positive customer experience through fast and effective problem resolution.

Amazon & Walmart Dropship Product Operations Head (Upgrade to see actual info)
• Led dropshipping operations, product sourcing, product listings, repricing, order fulfillment, tracking, and customer support for Amazon and Walmart.
• Sourced high-margin, quality products while ensuring compliance with platform policies.
• Improved operational efficiency by optimizing shipping times, reducing returns, and enhancing inventory accuracy.
• Developed training programs for the team, improving their ability to handle inventory and customer service functions.

Amazon Operations Analyst (Upgrade to see actual info)
• Ensure the smooth management and upkeep of Seller Central Accounts, driving business growth through strategic catalog optimization, proactive compliance oversight, and efficient case resolution.
• Optimize Amazon's sales and fulfillment processes while managing operations core tasks - order fulfillment, tracking, customer service, A-Z Claims and Cashbacks.
• Manage and optimize listings and catalogs, monitor account health, enhance account performance, coordinate with teaUpgrade to see actual infombers, and track key performance metrics with regular reporting to ensure sustained growth and operational efficiency.
• Utilize advanced flat file skills to efficiently manage and update large volumes of product data, ensuring accuracy across the catalog and streamlining bulk updates.
• Oversee customer feedback management by responding to inquiries promptly, and tracking feedback trends.
• Effectively dispute negative reviews and craft tailored responses to enhance customer satisfaction and maintain a strong seller reputation.
• Contributed to increased profit margins by identifying and addressing inefficiencies in operations.

Amazon Senior Channel Operations Analyst (2023)
• Managed multi-channel operations with a focus on listing optimization, inventory management, and policy compliance.
• Take charge of daily account operations with a proactive approach, ensuring seamless management.
• Conduct regular health checks, promptly address any issues, and closely monitor essential metrics to maintain top-tier account health and full compliance with Amazon's policies.
• Enhance product discoverability and drive sales by optimizing listings, creating variation pages, and leveraging tools like Helium 10 for in-depth competitor analysis.
• Handled escalations and resolving cases with Amazon support and troubleshoot seller issues efficiently and manage flat files to correct errors, ensuring smooth operations.

Amazon Operations Philippine Team Leader (Upgrade to see actual info)
• Led and mentored a team of Amazon operations specialists, overseeing product research, inventory management, listings, order fulfillment, tracking, customer service, and Amazon compliance.
• Handled A-Z Claims and Cashbacks.
• Implemented performance goals and training programs that enhanced team productivity and operational efficiency.
• Improved cross-team collaboration, resulting in streamlined workflows and better sales outcomes.
• Played a key role in driving the successful execution of Amazon’s operational strategies in the US market.

Relevant Skills

Technical Proficiency
• Extensive experience with key eCommerce tools including Keepa, Seller Amp SAS, AZAlert, Tactical Arbitrage, Grabley, Jungle Scout, and Helium 10.
• Expertise in customer service, sales operations, lead generation, and account management.
• Proficient in keyword research, product scraping, and competitor analysis for market positioning.
• Strategic planning with a focus on product optimization, patent and trademark verification, and high-profit margin opportunities.
• Skilled in creating virtual training materials and delivering presentations.
• Supplier sourcing expertise, ensuring brand alignment and maximizing profitability.
• Strong project management abilities, capable of managing multiple initiatives simultaneously.

Soft Skills
• Fluent in both spoken and written English, with excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities, with a sharp attention to detail.
• Effective in building and maintaining client and partner relationships, fostering collaboration and trust.

Technology Skills
• Proficient in data entry and Google Suite (Docs, Sheets, etc.).
• Expertise in using cloud-based project management tools like Asana, Click-Up, Airtable, Trello, and Slack for team collaboration and task tracking.

Other Skills
• Results-oriented, proactive, and versatile in handling diverse operational functions.
• Dedicated to integrity, excellence, continuous learning, teamwork, and innovation.
• Specialized in Amazon operations, including dropshipping, listings optimization, and performance management.
• Thrive in high-sales environments, especially during peak seasons such as holidays and Amazon's Black Friday/Cyber Monday events.