Diligent Customer Service Specialist with proven technical abilities, remote support, consultation skills, and attention to detail. Easily understands customer's concerns and fields a wide range of inquiries with an excellent resolution record. Maintains detailed, accurate documentation of all activities.
I am equipped with nearly 6 years of experience in the BPO industry. I have worked in a wide variety of lines of businesses and expert in providing technical support, excellent customer service, and sales in telecommunication companies, and immersed as well in the healthcare industry by catering to Medicare members' inquiries and needs.
I pride myself on being extremely professional, having a strong work ethic, and aiming to always deliver a job well before a deadline with minimal supervision.
My recent working experience is being a medical records retriever from a law firm wherein I am assigned to request and receive medical records/bills to providers and make accurate documentation in the CRM.
Always willing to learn and open to feedback. Open to flexible working hours.
Experience: Less than 6 months
Experience: 1 - 2 years
Medical records retrieval from a law firm.
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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