Experienced support professional with a background in technical troubleshooting, customer service, and team leadership. Skilled in handling advanced tickets, VIP client support, and B2B coordination across various industries. Proficient in using tools different tools and CRMs, with a focus on delivering high-quality customer experiences and driving team performance through coaching and goal-setting.
Experience: 5 - 10 years
As a highly skilled Technical Support Specialist with a strong focus on customer service, I am dedicated to delivering outstanding technical assistance while ensuring a positive and personalized experience for each user. With a comprehensive background in troubleshooting and a passion for helping others, I have honed the ability to translate complex technical concepts into user-friendly language, making technical support accessible to all.
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- Lukas Rohler
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